Customer Service - Order Entry Specialist I

W&O Supply, Inc.; Halifax; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist to manage the Order Management process for distributed products. In this dynamic role, you will be responsible for reviewing and inputting customer orders, communicating with suppliers, and ensuring accurate execution of sales orders. Your attention to detail and customer-focused attitude will be essential in providing exceptional service. Join a team where your contributions will directly impact customer satisfaction and operational efficiency. If you thrive in a fast-paced environment and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in customer service or administrative roles preferred.
• Oracle experience is a plus but not required.

Responsibilities

• Review and input customer purchase orders with attention to detail.
• Communicate with suppliers and customers regarding order updates.
• Resolve order fulfillment issues and ensure timely execution.

Skills

Customer-focused attitude

Organizational skills

Self-directed learning

Time management

Attention to detail

Tools

Oracle

Job description

Customer Service - Order Entry Specialist I

Job Description

Posted Wednesday, February 12, 2025 at 7:00 AM

Job Summary:

The Customer Service Specialist role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel.

Primary Duties & Responsibilities:

• Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution.
• Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders.
• Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers.
• Routinely communicate with external suppliers to monitor delivery dates.
• Send Sales Order Acknowledgement to the customer and communicate order updates.
• Complete forms to request new customers, bill to/ship to addresses and/or vendors.
• Assist with changes/updates to sales orders and purchase orders.
• Responsive to customers through prompt follow-up to order needs, inquiries, and non-technical problem resolution.
• Engage necessary resources to resolve order fulfillment issues when they arise.
• Follow order fulfillment process for product availability and production determination.

Positional Requirements & Qualifications:

Education & Experience:

• Oracle experience preferred, but not required.
• Experience in a customer-service or administrative role addressing business process and customer needs within the order execution process (preferred).

Skills & Abilities:

• Customer-focused attitude (internal/external).
• Highly organized.
• Self-directed learner.
• Effective time management.
• Detail-oriented.
• Must be able to travel and have a clear driving record in accordance with company driving guidelines.
• Clear background check and drug/alcohol screening.