Customer Service - Order Entry Specialist I

W&O, a Vytl Company; Halifax; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Specialist to oversee the Order Management process for distributed products. This role involves meticulous handling of sales orders, ensuring accurate execution, and maintaining clear communication with customers and suppliers. The ideal candidate will be detail-oriented, organized, and possess a strong customer-focused attitude. Join a vibrant team where your contributions will enhance operational efficiency and customer satisfaction, all within a supportive environment that values growth and development.

Qualifications

• Experience in customer service or administrative roles preferred.
• High School diploma required; College degree preferred.

Responsibilities

• Review customer purchase orders and input sales orders with attention to detail.
• Communicate with suppliers to monitor delivery dates and resolve issues.

Skills

Customer-focused attitude

Highly organized

Self-directed learner

Effective time-management

Detail-oriented

Education

High School diploma

College degree

Tools

Oracle

Job description

Job Summary

The Customer Service Specialist role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel.

Primary Duties & Responsibilities

• Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution.
• Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders.
• Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers.
• Routinely communicate with external suppliers to monitor delivery dates
• Send Sales Order Acknowledgement to the customer and communicate order updates
• Complete forms to request new customers, bill to/ship to addresses and/or vendors
• Assist with changes/updates to sales orders and purchase orders
• Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution.
• Engage necessary resources to resolve order fulfillment issues when they arise
• Follow order fulfillment process for product availability and production determination
  
  

Positional Requirements & Qualifications

• Education & Experience
• Oracle experience preferred, but not required
• High School diploma
• College degree (preferred)
• Experience in a customer-service or administrative role addressing business process and customer needs within order execution process. (preferred)
• Skills & Abilities:
• Customer-focused attitude (internal/external)
• Highly organized
• Self-directed learner
• Effective time-management
• Detail-oriented
• Must be able to travel and have a clear driving record in accordance with company driving guidelines
• Clear background check and drug/alcohol screening
  
  

Essential Physical Functions

• Travel: less than 5%
• Lifting up to 20 pounds
• Bending, stooping, walking