Customer Service Manager | Dainolite Ltd.

Electro Federation Canada; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

Electro Federation Canada is seeking an experienced Customer Service Manager to lead the customer service and order entry team in Mississauga, Canada. This role is essential for ensuring exceptional customer service and support.

The ideal candidate will have strong communication skills, a passion for customer satisfaction, and experience with operational efficiency. Responsibilities include managing daily operations, mentoring staff, and analyzing data to enhance service delivery.

Qualifications

• Proven experience in a customer service management role.
• Ability to communicate effectively with customers and team members.
• Experience with operational efficiency and data entry.

Responsibilities

• Oversee and contribute to daily operations of the customer service and order entry department.
• Train and mentor customer service representatives.
• Analyze customer feedback and data for process improvement.

Skills

Strong communication skills

Passion for customer satisfaction

Problem-solving skills

Tools

Microsoft Navision/Dynamics

EDI software

Shipping software (UPS, FedEx)

Job description

Customer Service Manager

We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and support. The ideal candidate will possess strong communication skills, a passion for customer satisfaction, and the ability to analyze data to improve service delivery.

Responsibilities

• Oversee and contribute to daily operations of the customer service and order entry department
• Train, mentor, and develop customer service representatives to enhance their skills and performance
• Analyze customer feedback and data to identify areas for improvement
• Handle customer inquiries and complaints
• Collaborate with other departments to ensure a seamless customer experience across all touchpoints
• Understand and process all aspects of order entry and shipping

Experience

• Proven experience in a customer service management role
• Ability to communicate effectively with customers and team
• Experience in operation efficiency
• Proficiency in data entry
• Excellent problem-solving skills and the ability to work under pressure while maintaining a positive attitude
• Experience with Microsoft Navision/Dynamics
• Experience with EDI software for order processing
• Familiarity with Canadian Exporting/US importing and shipping software (UPS, FedEx)

Join a team that values collaboration, customer satisfaction, and continuous improvement. If you are an experienced customer service leader looking for your next challenge, apply today and help us deliver an outstanding customer experience.