Customer service manager - automobiles

Jhubz.com; Gatineau; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the automobile industry is seeking a dynamic Manager to oversee operations at their dealership in Gatineau. This permanent full-time position requires a Bachelor's degree with 3-5 years of relevant experience. The successful candidate will manage staff, analyze market trends, and ensure excellent customer service while maintaining efficient operations. Health benefits, a healthcare plan, and opportunities for paid training are offered.

Benefits

Health care plan

Bonus

Commission

Group insurance benefits

Free parking available

Learning/training paid by employer

Paid time off (volunteering or personal days)

Team building opportunities

Wellness program

Qualifications

• 3-5 years of experience in a similar role.
• Strong leadership and management skills.
• Ability to handle customer complaints and staff issues effectively.

Responsibilities

• Manage staff and assign duties for operational efficiency.
• Conduct market research to determine consumer demand and sales potential.
• Supervise office and volunteer staff.

Skills

Adaptability

Collaborative

Goal-oriented

Client focus

Excellent oral and written communication

Team player

Education

Bachelor's degree

Tools

Word processing software

Database software

Project management software

Inventory control software

Spreadsheet software

Job description

Employment Duration: Permanent

Working Language: English or French

Working Hours: 30 to 44 hours per week

Education: Bachelor's degree

Work Setting: Automobile dealership

Tasks:

1. Manage staff and assign duties
2. Study market research and trends to determine consumer demand, potential sales volumes, and the effect of competitors' operations on sales
3. Determine merchandise and services to be sold
4. Determine staffing requirements
5. Resolve issues that may arise, including customer requests, complaints, and supply shortages
6. Conduct performance reviews
7. Supervise office and volunteer staff

Supervision: 5-10 people

Computer and Technology Knowledge:

• Word processing software
• Database software
• Project management software
• Inventory control software
• Electronic mail
• Spreadsheet software

Security and Safety:

• Criminal record check
• Credit check

Transportation/Travel Information:

• Own transportation
• Own vehicle
• Willing to travel cross-border
• Valid driver's license

Work Conditions and Physical Capabilities:

• Work under pressure
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Personal Suitability:

• Adaptability
• Collaborative
• Efficiency
• Goal-oriented
• Positive attitude
• Proactive
• Client focus
• Efficient interpersonal skills
• Excellent oral and written communication
• Team player
• Patience
• Ability to multitask

Screening Questions:

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• Do you have the required certifications?
• What is the highest level of study you have completed?

Experience: 3 to less than 5 years

Health Benefits: Health care plan

Financial Benefits:

• Bonus
• Commission
• Group insurance benefits

Other Benefits:

• Free parking available
• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available
• Wellness program