Customer Service Manager

Walmart Canada; Town of Woodstock; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Stock Options

Comprehensive Benefits

Life Insurance

Paid Time Off

Live Better U education program

Store Discount

EQ Health

Deferred Profit Sharing

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, enhance the shopping experience, and drive customer loyalty at a Town location. This role emphasizes leadership, compliance with programs, and efficient store operations in a fast-paced retail environment.

The successful candidate will train associates, oversee transactions, and support a positive front-end experience while maintaining safety and policy adherence across shifts, including evenings and weekends.

Responsibilities

• Ensures safe work practices and emergency procedures are followed at all times, including lifting techniques and safety standards.
• Handles customer and associate concerns professionally to resolve issues and maintain a positive front-end experience.
• Monitors Front End operations to ensure proper associate coverage and efficient customer flow.
• Trains associates on systems, procedures, scanning accuracy, and safety requirements.
• Oversees purchase, return, and exchange transactions and verifies processes follow company guidelines.
• Ensures EAS systems function properly, including alarm deactivation and cashier procedures.
• Prepares registers for opening/closing, assists with cash handling, and conducts audits for register accuracy.
• Promotes company-sponsored programs and initiatives, including discount and protection plans.
• Supports flexible shifts including evenings, weekends, and holidays based on business needs.

Skills

Leadership

Customer service

Operations management

Training

Audit/compliance

Cash handling

Safety awareness

Job description

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast-paced retail environment. In this role, you lead front-end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively.

Responsibilities

• Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.
• Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
• Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.
• Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.
• Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.
• Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and Failure to Deactivate logs are completed accurately.
• Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front‑end cash levels, and completes audits to ensure register accuracy.
• Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.

Benefits

• Stock Options
• Comprehensive Benefits (based on hours or employment status)
• Life Insurance (based on hours or employment status)
• Paid Time Off (based on hours or employment status)
• Live Better U education program
• Store Discount
• EQ Health
• Deferred Profit Sharing

Flexible availability across various shifts including evenings, weekends, holidays, and overnight. Strong communication, leadership, and customer service skills. Ability to perform physical tasks including standing for extended periods and lifting up to 50 lbs.