(CAN) Customer Service Manager

Walmar; Hamilton; On-site; CAD 25,000 - 36,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty in a fast-paced retail environment.

You will ensure Safety, Security and Emergency Readiness, supervise staff across shifts, manage cash and transactions, oversee EAS and loss prevention, and promote company programs while developing associates.

Qualifications

• Experience leading customer service teams in retail.
• Ability to manage front-end operations and ensure service standards.
• Strong knowledge of cash handling, checkouts, and loss prevention.
• Familiarity with safety procedures and emergency readiness.

Responsibilities

• Ensure safety, security, and emergency readiness at all times.
• Handle customer and associate concerns professionally to maintain a positive front-end experience.
• Monitor front-end coverage and support registers for efficient customer flow.
• Train associates on systems, procedures, and company initiatives.
• Oversee transactions, approvals, and correct any errors following guidelines.
• Support EAS and loss prevention systems and related processes.
• Manage cash handling and daily register controls.
• Promote Walmart's programs and initiatives to customers and staff.

Skills

Leadership

Customer Service

Front End Operations

Staff Training

Cash Handling

Loss Prevention

Tools

POS Systems

EAS Systems

Cash Reconciliation

Job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.What you'll do...WHAT YOU'LL DOSafety, Security, and Emergency ReadinessEnsures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.Customer and Associate SupportHandles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.Front End Coverage and OperationsMonitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.Associate Training and DevelopmentTrains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.Transaction Oversight and ComplianceOversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.EAS and Loss Prevention SupportEnsures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.Cash Management and Register ControlsPrepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.Promote Company Programs and InitiativesOversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.Flexibility (Availability/Work Schedule) • Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.POTENTIAL CHALLENGES IN THIS ROLEHigh Task Volume in a Fast-Paced Environment • Manages overnight hours effectively and planning accordingly to stay energized and focused. • Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift. • Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.Physical Demands • Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs. • Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.WHY YOU'LL ENJOY WORKING HEREEnergetic, Fast-Paced EnvironmentThrive in a dynamic setting where every day brings something new.Appreciation for Your EffortsYour contributions are recognized and valued.Career Growth OpportunitiesBuild your skills and advance your career with us.Meaningful ImpactTake pride in helping customers save money and live better.The minimum rate of pay for this position starts from $18.55.Le taux horaire minimum pour ce poste débute à 18.55.ㅤMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age - 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…999 UPPR WENTWORTH ST, HAMILTON, ON L9A 4X5, Canada report to apply for this job.Find JobsㅤImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .