Customer Service Manager

Fuze HR Solutions; London; On-site; CAD 55,000 - 80,000; Full time

Job summary

A leading company in London's diverse market is seeking a Customer Service Manager who is committed to exceeding customer expectations. The ideal candidate will oversee service operations, lead a dedicated team, and develop strategies to enhance customer satisfaction. With a focus on team leadership and process improvements, this role is key in maintaining service excellence in a fast-paced environment.

Qualifications

• 3+ years of customer service experience in a production or project-based environment.
• Manager/Supervisor experience desired.
• Graphic arts knowledge or project management will be considered an asset.

Responsibilities

• Oversee and enhance customer service operations.
• Lead a team of customer service representatives.
• Analyze and improve service processes.

Skills

Leadership

Customer Service

Problem Solving

Communication

Analytical Skills

Tools

MS Office

ERP Systems

Job description

Are you looking to use your customer service skills to help win and retain customers?

Are you looking for a job where you can use those skills help our team ensure customers have the best possible experience when buying our products and services?

We are a diversified and dynamic company committed to delivering exceptional products and services. We pride ourselves on our customer-centric approach and are looking for a dedicated Customer Service Manager to join our team and help us continue to exceed customer expectations.

As the Customer Service Manager, you will be responsible for overseeing and enhancing our customer service operations. You will lead a team of customer service representatives, develop strategies to improve customer satisfaction, and ensure that our service standards align with our company values.

Key Responsibilities :

• Team Leadership : Supervise, mentor, and train customer service representatives to ensure high performance and professional development.
• Customer Support : Handle escalated customer issues and resolve complex queries with efficiency and empathy.
• Process Improvement : Analyze current processes and workflows, identify areas for improvement, and implement effective solutions to enhance customer experience.
• Performance Metrics : Enhance, develop, and monitor customer service metrics to establish service benchmarks and targets. Analyze things like response times, satisfaction, and resolution efficacy, to ensure progressive customer experiences.
• Collaboration : Work closely with other departments to address customer needs and improve service delivery.
• Reporting : Prepare regular reports on team performance, customer feedback, and service trends

Qualifications :

• Manager / Supervisor experience
• 3+ years of customer service experience in a production or project-based environment.
• Strong computer skills, particularly with MS office (Excel)
• Experience with ERP with the ability to adapt to customized systems
• A background in warehousing & distribution will be considered an asset.
• graphic arts knowledge, print design, or project management will be considered an asset

Hours : Monday-Friday 9 : 00 am - 5 : 00 PM

Create a job alert for this search

Customer Service Manager • london, on, Canada