Customer Service Expert (Part-Time)

ALDO Group; Montreal West; On-site; CAD 30,000 - 60,000; Part time

Job summary

L'ALDO Group recherche un Expert(e) du service à la clientèle à temps partiel pour accompagner les clients lors de leur parcours d'achat. Vous serez responsable de la gestion des requêtes et de la configuration des informations pour les marques SPERRY, ALDO et CALL IT SPRING en offrant une expérience mémorable, tout en exerçant dans un environnement dynamique. Une maîtrise du français et de l'anglais est essentielle pour ce rôle axé sur le service à la clientèle.

Benefits

Reconnaissance et programmes de récompense

Réduction sur les produits

Événements familiaux et amis

Cafétéria subventionnée

Transport en commun subventionné

Salle de gym sur place

Horaires flexibles

Qualifications

• 1 à 3 ans d'expérience en service à la clientèle ou dans le secteur de la vente au détail.
• Capacité à communiquer clairement des concepts complexes.
• Passionné par le service à la clientèle et par le secteur de la mode.

Responsibilities

• Agir en tant que point de contact principal pour les clients.
• Gérer les besoins d'achat des clients et résoudre les problèmes après-vente.
• Documenter toutes les interactions dans le système CRM.

Skills

Communication en français

Communication en anglais

Service à la clientèle

Résolution de problèmes

Travail en équipe

Education

Diplôme de collégial

Tools

Microsoft Teams

Job description

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Join to apply for the Customer Service Expert (Part-Time) role at ALDO Group

Job Title: Customer Service Expert (Part-Time)

Department: ALDO Group Retail

Looking to unbox your full potential? STEP UP with the ALDO GROUP.

WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING

The ALDO Group has been on this journey for over 50 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future with kindness.

The ALDO Group is committed to diversity and inclusion, not only now, but for the long term. We strongly encourage people who are Aboriginal, racialized, have disabilities, come from gender and sexually diverse communities and/or have intersectional identities to apply for employment with us. At ALDO Group, we will always strive to take steps to create a diverse and inclusive work environment that promotes equal opportunity and accountability.#WeAreALDO

Step Up Experience

• Recognition programs to showcase your talent!
• To be part of a company that takes a stand on issues affecting people, the environment, and our partners
• Purchase discount on merchandise sold in all our divisions.
• Family & Friends events with discounts on our products
• Subsidized cafeteria & daycare
• Subsidized public transportation and free parking
• On-campus gym with access to a trainer
• Flex schedules and telecommuting
• Attractive total compensation!
  
  

YOUR ROLE

Relevant des chefs d’équipe du Centre de contact client, l’Expert(e) du service à la clientèle (temps partiel) accompagne nos client(e)s tout au long de leur parcours d’achat afin d’offrir une expérience exceptionnelle et mémorable.

Vous serez le point de contact principal pour les clients des marques SPERRY, ALDO et CALL IT SPRING à travers l’Amérique du Nord, en répondant aux demandes par clavardage, courriel et appels entrants, tout en créant un lien personnalisé avec chaque client(e) afin de renforcer leur attachement aux marques du Groupe ALDO.

Ce poste exige la capacité de communiquer en français et en anglais, car notre équipe dessert une clientèle à l’échelle nord-américaine, y compris un volume important de client(e)s provenant des États-Unis.

Heures d’ouverture

Du lundi au vendredi : de 9 h à 17 h (HE)

Heures prolongées durant la période du Vendredi fou et du Cyberlundi.

Date de début

Le 2 juillet 2025

Horaire

Disponibilité minimale de 20 heures par semaine les lundis, mardis et un troisième quart selon les besoins opérationnels.

Présence requise au bureau les lundis et mardis, ainsi qu’un troisième jour selon les besoins de l’équipe.

DO YOU HAVE THE PROFILE WE'RE LOOKING FOR?

Your primary responsibility will be to serve as the point of contact for SPERRY, ALDO, and CALL IT SPRING customers across North America, handling chats, emails, and incoming calls while making a personal connection to deepen the brand for all ALDO Group banners.

This role requires the ability to communicate in both French and English, as our team services customers across North America, including a high volume of customers from the United States.

Hour of Operations

Monday-Friday: 9:00 am to 5:00 pm EST *Extended hours during Black Friday & Cyber Monday period.

Schedule

Available to work a minimum of 20 hrs. per week on Monday, Tuesday and a 3rd shift depending on business needs. Work in the office on Monday and Tuesday and a 3rd day depending on business needs.

Key Responsibilities:

• Serve as the point of contact for SPERRY, ALDO, and CALL IT SPRING customers across North America, handling chats, emails, and incoming calls while making a personal connection to deepen the brand.
• Manage customer purchase needs and resolve post-purchase issues from start to finish, always prioritizing a First Contact Resolution approach.
• Document all interactions in our Customer Relation Management Platform while following the established processes.
• Maintain knowledge and procedural expertise, consistently meeting or exceeding key performance metrics established by your manager Act as an ambassador for the ALDO Group, representing the company’s culture and values of Love, Respect, and Integrity positively and professionally.
  
  

Training Requirements:

• You must be available to attend a group initial training from July 2 to July 11, 2025, from 9:00 AM to 6:00 PM EST. No exceptions will be accepted.
• You must be available to come to our Head office in Ville Saint-Laurent on Monday, Tuesday, and Wednesday. On Thursday and Friday available remotely via online classes using Microsoft Teams.
• You must complete with success (85%) the knowledge quizzes and final test.
• May be required to study/review material outside the training hours as needed
  
  

To qualify for this role, you must have…

• College degree
• 1 to 3 years’ experience in the retail industry or customer service role
• Strong communication skills in both French and English, with the ability to convey complex concepts clearly and adapt to customers.
• An outgoing individual who is passionate about people and loves to make connections while delivering memorable and exceptional customer experiences
• Strong Computer skills, work ethic, autonomy, and flexibility.
• Self-starters who are comfortable taking initiative. Keen problem solvers with a unique ability to “think on their feet.”
• Team player with proven ability to prioritize, organize, and multitask with excellent attention to detail and priorities.
  
  

To be a great fit, you must…

• Be fully comfortable communicating in French and English, as required by our North American customer base.
• Thrive in a fast-paced customer service environment.
• Be a positive, empathetic team player with a friendly attitude.
• Ability to take ownership and independently resolve customer situations while being creative.
• Natural passion for helping customers while being proactive and exceeding expectations.
• Be passionate about fashion retail and have a good business sense
  
  

Don't wait any longer: STEP UP with us. We want to meet you!

WANT TO KNOW MORE ABOUT US? HERE ARE SOME FUN FACTS.

Present in more than 100 countries, the ALDO Group has established itself with strong brands: ALDO/ALDO Accessories, Call it Spring and Globo. Guided every day by its purpose “A journey to create a world of love, trust and belonging”, the organization is simply unique. What makes our culture so one of a kind is our people’s passion for innovation, excellence, craftsmanship, entrepreneurship and diversity, as well as their empathy and friendliness. In addition, our associates all have an insatiable curiosity!

,

Relevant des chefs d’équipe du Centre de contact client, l’Expert(e) du service à la clientèle (temps partiel) accompagne nos client(e)s tout au long de leur parcours d’achat afin d’offrir une expérience exceptionnelle et mémorable.

Vous serez le point de contact principal pour les clients des marques SPERRY, ALDO et CALL IT SPRING à travers l’Amérique du Nord, en répondant aux demandes par clavardage, courriel et appels entrants, tout en créant un lien personnalisé avec chaque client(e) afin de renforcer leur attachement aux marques du Groupe ALDO.

Ce poste exige la capacité de communiquer en français et en anglais, car notre équipe dessert une clientèle à l’échelle nord-américaine, y compris un volume important de client(e)s provenant des États-Unis.

Heures d’ouverture

Du lundi au vendredi : de 9 h à 17 h (HE)

Heures prolongées durant la période du Vendredi fou et du Cyberlundi.

Date de début

Le 2 juillet 2025

Horaire

Disponibilité minimale de 20 heures par semaine les lundis, mardis et un troisième quart selon les besoins opérationnels.

Présence requise au bureau les lundis et mardis, ainsi qu’un troisième jour selon les besoins de l’équipe.

,

Your primary responsibility will be to serve as the point of contact for SPERRY, ALDO, and CALL IT SPRING customers across North America, handling chats, emails, and incoming calls while making a personal connection to deepen the brand for all ALDO Group banners.

This role requires the ability to communicate in both French and English, as our team services customers across North America, including a high volume of customers from the United States.

Hour of Operations

Monday-Friday: 9:00 am to 5:00 pm EST *Extended hours during Black Friday & Cyber Monday period.

Schedule

Available to work a minimum of 20 hrs. per week on Monday, Tuesday and a 3rd shift depending on business needs. Work in the office on Monday and Tuesday and a 3rd day depending on business needs.

Key Responsibilities:

• Serve as the point of contact for SPERRY, ALDO, and CALL IT SPRING customers across North America, handling chats, emails, and incoming calls while making a personal connection to deepen the brand.
• Manage customer purchase needs and resolve post-purchase issues from start to finish, always prioritizing a First Contact Resolution approach.
• Document all interactions in our Customer Relation Management Platform while following the established processes.
• Maintain knowledge and procedural expertise, consistently meeting or exceeding key performance metrics established by your manager Act as an ambassador for the ALDO Group, representing the company’s culture and values of Love, Respect, and Integrity positively and professionally.
  
  

Training Requirements:

• You must be available to attend a group initial training from July 2 to July 11, 2025, from 9:00 AM to 6:00 PM EST. No exceptions will be accepted.
• You must be available to come to our Head office in Ville Saint-Laurent on Monday, Tuesday, and Wednesday. On Thursday and Friday available remotely via online classes using Microsoft Teams.
• You must complete with success (85%) the knowledge quizzes and final test.
• May be required to study/review material outside the training hours as needed
  
  

To qualify for this role, you must have…

• College degree
• 1 to 3 years’ experience in the retail industry or customer service role
• Strong communication skills in both French and English, with the ability to convey complex concepts clearly and adapt to customers.
• An outgoing individual who is passionate about people and loves to make connections while delivering memorable and exceptional customer experiences
• Strong Computer skills, work ethic, autonomy, and flexibility.
• Self-starters who are comfortable taking initiative. Keen problem solvers with a unique ability to “think on their feet.”
• Team player with proven ability to prioritize, organize, and multitask with excellent attention to detail and priorities.
  
  

To be a great fit, you must…

• Be fully comfortable communicating in French and English, as required by our North American customer base.
• Thrive in a fast-paced customer service environment.
• Be a positive, empathetic team player with a friendly attitude.
• Ability to take ownership and independently resolve customer situations while being creative.
• Natural passion for helping customers while being proactive and exceeding expectations.
• Be passionate about fashion retail and have a good business sense

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Retail

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