Customer Service - Etobicoke

HireHive; Toronto; On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Free Lunch

Benefits Program

Paid Courses

Paid Personal Days

Milestone Awards

Mentorship

Career Path

Paid Training

Birthday Gifts

Job summary

XYZ Storage is Canada’s premier self-storage provider and has been recognized as a Best Workplace in Canada for 2026. We seek a Client Experience Manager to uphold our exceptional customer service while supporting daily operations and sales.

Join a friendly, growth‑oriented team with competitive hourly pay, a great quarterly bonus, RRSP matching, and a supportive culture focused on employee development and customer care.

Qualifications

• Experience in customer service environments.
• Ability to rent storage units and upsell services.
• Strong communication and interpersonal skills.

Responsibilities

• Show customers available storage units and rent units.
• Sell merchandise and services to customers.
• Assist with daily facility operations and upkeep.

Skills

Customer service

Sales

Communication

Team player

Job description

Are you looking for a fun and challenging career with room for growth and advancement?

Do you have a passion for helping people and providing great customer service?

Are you looking to be part of a dynamic team?

If you answered YES to all three of these questions, then we want to talk to you!

XYZ Storage is Canada’s premier self-storage provider and has been recognized as one of the Best Workplaces™ in Canada for 2026.

We are seeking a Client Experience Manager (CEM) to join our growing and expanding team.

Compensation

• $19.50 - $21 / hour
• Great Quarterly Bonus up to $2,100 a year
• RRSP Program with Matching up to $500 a year

The Extra Perks

• Free Lunch
• Benefits Program
• Paid Courses
• Paid Personal Days
• Milestone Appreciation Awards and Gifts
• Mentorship
• Career Path
• Paid Training
• Birthday Recognition and Gifts

Our supportive culture

We are definitely not your typical stuffy corporate team. Rather, we are more like a family, where your career growth is supported and encouraged. We like to have fun while being serious about providing exceptional service to our customers. We’re always dedicated to doing right by them.

We believe in taking care of our employees through generous benefits and advancement opportunities. In turn, we believe that our employees must take care of our customers by going above and beyond what is expected.

Position Overview

As a Client Experience Manager, you would be responsible for maintaining XYZ Storage's reputation for unparalleled customer service. In addition to assisting customers and renting storage units, you would also help with daily operations, and sales.

There are three primary components to the Client Experience Manager position:

Client Service

• Showing customers available storage units
• Renting units
• Selling merchandise and services.

Facility Operation

• Open and close the facility
• Keeping all areas clean and presentable.
• Performing locker checks
• Cleaning the office and kitchen
• Ensuring trucks are well maintained, cleaned and parked in an orderly fashion.

Sales

In this position, Sales skills are needed along with the ability to convey to potential customers why we are the best as they may be shopping around. Our preferred candidates portrays confidence, and are quick to ascertain the needs of our leads, and can quickly sell our features and close the sale.

XYZ Storage embraces and promotes diversity, inclusion and acceptance in our workplace. We are proud to be an equal opportunity employer and we select applicants on the basis of their qualifications. We encourage applications from all qualified individuals and will reasonably accommodate individuals with accessibility needs. Candidates requiring accommodation during the recruitment process should let the HR team know once contacted.