Customer Service Delivery Advocate

Clutch Security; New Westminster; On-site; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Health and dental benefits

Day 1 benefits

Job summary

Clutch is hiring a Customer Service Delivery Specialist in Canada. You will be the first face of the company for customers picking up or selling vehicles, delivering a seamless, high-touch experience online and in person.

You will handle paperwork, coordinate with the team, and ensure quality service while maintaining accurate records in the customer tracking system. A passion for cars and strong communication are essential.

Qualifications

• High school diploma or equivalent.
• 1+ years experience in the retail industry and asset.
• 2+ years of customer-facing experience.
• Automotive experience and passion for cars.
• A Class 5 License (BC).
• Driving record: 3 years of clean driver’s abstract.
• Background check: Clean criminal background check.
• Work Authorization: Legally authorized to work in Canada.

Responsibilities

• Deliver a uniquely special experience to each customer during every interaction.
• Address customer needs, resolve issues, and ensure satisfaction at every touchpoint.
• Inspect vehicles and assess aspects to identify potential issues for high quality service.
• Accurately and efficiently complete customer paperwork and take notes in our tracking system.
• Be a team player and assist other team members with tasks as needed.

Skills

Customer service

Attention to detail

Issue resolution

Documentation

Team player

Education

High school diploma or equivalent

Tools

Customer tracking system

Job description

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Customer Service Delivery Specialist to be the face of our company! Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.

What you’ll do:

• Delivering a uniquely special experience to each and every one of our customers.


• A major part of this job is having exceptional customer service skills, where you’ll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.


• Need a sharp eye for detail as you inspect vehicles, carefully assessing vehicle aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.


• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.


• You’ll also be a team player by assisting other team members with various tasks as necessary.

What we’re looking for:

• Education:High school diploma or equivalent


• Experience:
  
  
  
  • 1+ years experience in the retail industry and asset
  
  
  • 2+ years of customer-facing experience
  
  
  • Have automotive experience and a passion for cars & comfortable in a fast-paced environment.
  
  
  
  


• License: A Class 5 License (valid in British Columbia)


• Driving Record: 3 years of clean driver’s abstract with no major infractions.


• Background Check: Clean criminal background check.


• Work Authorization: Legally authorized to work in Canada.


• Availability: Minimum of 40 hours per week, with overtime as needed. There is a 4 weekday plus 1 weekend date working schedule

It’d be great if you have:

• A passion for cars and the automotive industry


• Experience with warranty products so that you can answer any question that arise during the process

Why you’ll love it at Clutch:

• Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.


• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.


• You’ll have a broad and direct ownership over [Field of work] during a phase of rapid growth.


• We are dedicated to attracting and retaining top talent with top-of-market compensation packages.


• Above market health & dental benefits.

Employment Type:

• New Hire, Permanent Full-Time

Compensation & Benefits:

• Wage: $24 per hour


• Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1.


• Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [e-mail].