Customer Service / Counter Sales

Dicks Lumber; Surrey; Sur place; CAD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

Health and dental coverage

Company pension plan

Paid time off

Résumé du poste

Dick’s Lumber in Port Kells is seeking an energetic, customer service driven individual to join our team in Customer Service and Counter Sales. You will provide exceptional service, upsell where appropriate, and help customers select the right products while maintaining a professional store image and supporting daily operations.

This role requires strong product knowledge, the ability to multi-task in a busy environment, and a team-oriented approach with a positive attitude.

Qualifications

• Effective selling and relationship building skills.
• Ability to grow contractor business via store initiatives.
• Detail oriented with strong organizational skills.
• Professional, courteous and punctual with a focus on customer service.
• Ability to multi-task and work efficiently with minimal supervision.
• Manual dexterity; lift up to 25 kg.
• Positive attitude and team player.
• Building code knowledge is an asset.
• Experience in this or related industry is an asset.

Responsabilités

• Provide exceptional customer service and foster loyalty.
• Use product knowledge to upsell and maximize sales.
• Assist customers with product advice and information.
• Handle multiple transactions efficiently.
• Present a professional sales image at all times.
• Follow up on customer inquiries promptly.
• Stock shelves and maintain store housekeeping.

Connaissances

Sales skills

Relationship building

Multitasking

Attention to detail

Professional demeanor

Team player

Manual dexterity

Customer service

Building code knowledge

Industry knowledge

Description du poste

Dick’s Lumber in Port Kells is looking for an energetic, customer service driven individual to join our team in Customer Service and Counter Sales

ACCOUNTABILITIES:

• Offers exceptional customer service, focusing on fostering customer loyalty and growing assigned account sales.
• Uses strong product knowledge to enhance the “valued added” component of the sales transaction by anticipating customer requirements, recommending additional products and working to maximize the sales opportunity through up-selling.
• Assists customers by offering advice and information on different products.
• Performs multiple transactions at once.
• Presents a professional sales image to the customer at all times.
• Provides assistance and follows up with customer inquiries in a timely manner.
• Performs other job-related duties as required (such as stocking shelves, housekeeping etc)

QUALIFICATIONS:

• Effective selling and relationship building skills.
• Ability to grow and develop contractor business by participating in store initiatives.
• Detail oriented with strong organizational skills.
• Professional, courteous and punctual with a focus on customer service.
• Ability to multi-task, prioritize and work efficiently with minimal supervision.
• Manual dexterity and the ability to lift up to 25kgs.
• Must have a positive attitude and be a team player.
• Basic and current knowledge of the building code would be an asset.
• Experience and knowledge in this or a related industry is an asset.

WORKING CONDITIONS:

• This position is primarily in the store so the exposure to extreme temperatures is infrequent.
• Moderate exposure to personal risk; safety boots are required.
• Busy, high volume environment.

Wage: $20.00 to $24.00 per hour.

We offer a comprehensive benefits package that includes health and dental coverage, a company pension plan, and paid time off. Our program is designed to support employee well-being and provide long-term security.