Customer Service Coordinator - Casual

Seaspan Marine Transportation; Nanaimo; On-site; CAD 30,000 - 50,000; Full time

Job summary

A leading company in marine transportation is seeking a Customer Service & Operations Coordinator in Nanaimo. The role involves managing traffic between terminals, providing excellent customer service, and ensuring compliance with safety regulations. Candidates should possess certification in dangerous goods transportation and relevant logistics experience.

Benefits

Competitive hourly wage

Qualifications

• Minimum 2 years of logistics and customer service experience preferred.
• Knowledge of terminal operations and marine transportation.
• Ability to work independently and as part of a team.

Responsibilities

• Handles reservations and follows up on issues.
• Coordinates all daily terminal activities.
• Ensures compliance with safety procedures during loading and unloading.

Skills

Customer service skills

Problem-solving

Time management

Effective communication

Education

Certificate in Transportation of Dangerous Goods (TDG)

Completion of Grade 12 education

Job description

The Customer Service & Operations Coordinator (CSOC) organizes the safe and efficient handling of all traffic between various terminals with a strong focus on customer service. This role facilitates the entire process from a customer inquiry until delivery to the customer has been completed. The CSOC is responsible for efficient loading and offloading of traffic including ramp operation for vessel arrival and departures entry of bills of lading (BOL) into the system and addressing customers queries.

Note : Due to business needs this position is required to be fully onsite based at 850 Jackson Road Nanaimo.

What youll do

• Handles reservations from one terminal to another.
• Recognizes when reservations are not met or customers are late and follows up on the issues.
• Books additional business to increase revenue and maximize vessel utilization.
• Assists with payments for all walkup customers ensures transaction completeness and accuracy.
• Takes inventory of all trailers on terminal and tracks all inbound units to ensure customers can track their inventory in our service using online system.
• Coordinates all daily terminal activities in accordance with the terminal SOP.
• Maintains full certification for handling dangerous goods units and ensure terminals are upholding requirements to be safe and compliant.
• Ensures all vessels are loaded to the best capacity possible within the turnaround times allowed for in the service schedule.
• Follows safety procedures and ensures that customers are following safety requirements during loading and unloading.
• Reviews and enters information into BOL system to allow for accurate invoicing to be generated down the line.
• Monitors marine weather station keeps overall operation and customers updated of any adverse weather conditions and possible schedule revisions.
• Performs additional duties as required.

What youll bring

• Completion of Grade 12 education plus a Certificate in Transportation of Dangerous Goods (TDG) is an asset.
• Minimum 2 years of logistics and customer service experience (Marine or Transportation industry preferred) or an equivalent combination of education and experience.
• Knowledge of terminal operations and marine transportation.
• Physical ability to manage outside activities including yard audits and occasional driving vehicles on and off vessels.
• Customer service skills with an emphasis on effective internal and external communication.
• Ability to work independently and within a team environment.
• Problemsolving and critical thinking skills to improve processes.
• Ability to process detailed information consistently.
• Time management skills and ability to prioritize tasks from various customers.
• Ability to resolve issues professionally while ensuring all work tasks are completed in a timely fashion.

Why youll love working here

• This role provides you a very competitive hourly wage in line with the successful candidates experience.

The estimated hourly rate for this position is $30.67. In determining the hourly rate Seaspan considers many factors including the successful Candidates skillset and experience as well as position location and internal equity. The final base salary offer will be at the Companys sole discretion and presented as part of a competitive total compensation package.

LIONSITE

Required Experience :

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1

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