Customer Service Coordinator

The TJX Companies, Inc.; Vaughan; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading off-price retailer, TJX Canada, is seeking a Retail Associate for their Vaughan location. The role involves engaging with customers, handling transactions, and maintaining merchandising standards. Candidates should have 1-2 years of retail experience, strong communication skills, and a commitment to exceptional customer service.

Benefits

Merchandise discounts for associates and family

Dedicated training and on-the-job resources

Associate and Family Assistance Program

Qualifications

• 1 to 2 years of relevant experience in retail or service industry preferred.
• Strong problem-solving and communication skills.
• Exceptional customer service skills.

Responsibilities

• Supporting high-quality customer service and maintaining operational standards.
• Training and developing associates on merchandise presentation.
• Enhancing the shopping experience through visual merchandising.

Skills

Problem-solving

Communication

Customer service

Education

High School diploma or equivalent

Job description

Winners

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Equal Opportunity Employer: Here at TJX Canada, we are committed to inclusion and the accommodation of all individuals.

Job Description

The Opportunity

Our Associates bring our business to life. Working in our stores, you'll engage with customers and work with exciting products every day. From handling transactions to merchandising displays, your contributions will help drive our success. If you’re passionate about working with others and thrive in a dynamic, fast-paced environment, this role could be perfect for you!

What You'll Discover

Eligible Associates can look forward to:

• An inclusive culture
• Dedicated training and on-the-job resources to enhance your development
• Merchandise discounts for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What You'll Do

There is a variety of responsibilities in this role, including Merchandise Processing, Visual Merchandising, and Customer Service. Key responsibilities include:

• Supporting a culture of high-quality customer service by maintaining operational standards, communicating updates, and training associates on policies and procedures.
• Planning, prioritizing tasks, and providing direction to associates in collaboration with management.
• Training and developing associates on merchandise presentation and customer service excellence, fostering collaboration and continuous improvement.
• Enhancing the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.
• Contributing to sales and trends by creating inspirational displays in high-impact areas, supporting the store's fashion, brand, and value strategies through dynamic feature changes.
• For more details, click HERE.

What You'll Need

To start your career with us, you'll have:

• 1 to 2 years of relevant experience; retail or service industry experience is preferred
• High School diploma or equivalent
• Strong problem-solving and communication skills, including verbal, written, and active listening
• Exceptional customer service skills with the ability to identify customer and associate inquiries and needs, along with strong technical knowledge of register operations
• The ability to set up and maintain a warehouse environment

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

Address

1 Bass Pro Mill Drive

Location

CAN Winners Store 0368 Vaughan ON

Hourly range: $19.20-$24.00/hour. This range represents the expected hiring range and may vary based on skills, experience, and local market conditions. The offered pay rate may be higher depending on relevant factors.