Customer Service Clerk-C0783

City of London; London; On-site; CAD 44,000 - 64,000; Full time

Job summary

City of London is seeking a full-time temporary administrative assistant in the Community Development and Grants division. The role focuses on frontline customer service, handling registrations, bookings and memberships, and responding to inquiries.

Responsibilities include processing contracts for recreation facilities, managing refunds, logging and addressing complaints, and ensuring daily financial reconciliation. Onsite work and adherence to collective agreements are required.

Qualifications

• Six months from a Community College Office Administration Diploma or equivalent.
• One year of related customer service experience.
• Demonstrated customer service skills including cash handling.

Responsibilities

• Provide frontline customer service and information about community programs.
• Process registrations, bookings and memberships and issue refunds as needed.
• Balance daily registrations, bookings and admissions and prepare financial summaries.

Skills

Customer service

Cash handling

Data entry

Education

Office Administration Diploma

Tools

Office software

Job description

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London, Ontario is a growing and vibrant city. Our municipality is home to almost 500,000 residents, and welcomes all to live, work and play. Our employees take pride in working for a well‑run city that offers exceptional amenities, services and programs for our residents. Londoners love our urban trails, outdoor parks and events, recreation programs and our thriving arts, music and culture scene!

The City of London has implemented the Anti‑Racism and Anti‑Oppression (ARAO) division with the mandate to create and sustain action‑focused, positive, and lasting systemic change in the City of London so that race or membership in an equity‑denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti‑Racism and Anti‑Oppression, visit the ARAO website .

Service Area

Neighbourhood and Community-Wide Services

Division

Community Development and Grants

Job Type

Full-Time Temporary (up to 1 year)

# of Openings

2

Summary of Duties

Reports to the Supervisor, Customer Service and works in conjunction with other divisional staff. Performs duties of an administrative, customer service and clerical nature including processing and modifying registrations, bookings and memberships, and responding to inquiries.

Work Performed

• Provides frontline customer service contact to the public; provides a wide range of information about community programs; receives and responds to inquiries and redirects as required.
• Processes and updates various City of London recreation memberships; accepts and processes program registration and processes various refunds.
• Logs complaints/issues into the customer service database.
• Processes contracts for the City of London recreation facilities such as baseball diamonds, soccer fields, arenas, community centres, garden plots, pool rentals and other facilities.Produces and sends correct billing and amendments for client contracts.
• Receives, reviews and processes subsidy applications for recreation programs.
• Assists with processing and selling of items such as bus passes, garbage tags, etc.
• Responsible for daily individual balancing of registrations, facility bookings and admissions. Completes documentation including a daily recap sheet, account balance, bank deposit and financial summary reports for submission to the Finance Division.
• Receives, records and deposits revenues received from various sources.
• Processes and distributes team internal and external mail.

Qualifications

Six months from a Community College Office Administration Diploma or equivalent

Experience

One year of related customer service experience.

Specialized Training & Licenses

Skills and abilities in the following areas are necessary:

• Demonstrated customer service skills including cash handling.
• Demonstrated proficiency in data entry using various software systems.

Compensation & Other Information

$43,779 - $64,094 (Level 7)
This posting is for 2 permanent full-time position being filled on a temporary full-time basis for up to 1 year.
Current hours of Work: Monday - Friday from 8:30 a.m. - 4:30 p.m.
Work Arrangement: Onsite. Subject to change in accordance with business requirements.
These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

Police Record Check

The successful candidate will be required to complete a Criminal Record Check.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.