Customer Service Centre Specialist

Farm Credit Canada; Regina; Hybrid; CAD 83,000 - 112,000; Full time

Benefits offered by this job

Hybrid work options

Well-being programs

Learning & development opportunities

Job summary

Farm Credit Canada is seeking a Customer Service Centre Specialist to serve as a trusted knowledge expert and coach within FCC’s Customer Service Centre. You will guide lending policies and processes while supporting learning, quality assurance and continuous improvement across the center.

You’ll collaborate with leaders and cross-functional partners to ensure staff have the tools and training needed to deliver sound lending decisions and exceptional customer outcomes.

Qualifications

• Bachelor’s degree in agriculture, business, finance or a related field.
• Minimum three years of experience in lending, financial services, customer service or a related environment.
• Strong knowledge of lending practices, loan administration and secured lending requirements.
• Experience coaching, mentoring and developing employees.
• Proven ability to analyze information, identify opportunities for improvement and lead change initiatives.

Responsibilities

• Provide expertise and guidance on lending policies, procedures and best practices.
• Coach, mentor and develop employees through training and ongoing support.
• Review loan and call quality to ensure compliance, consistency and strong customer outcomes.
• Drive continuous improvement by identifying and implementing process enhancements.
• Support organizational change through clear communication and effective training.
• Lead projects and collaborate with partners to advance Customer Service Centre priorities.

Skills

Customer service

Coaching

Policies & procedures

Communication

Change management

Analytics

Education

Bachelor’s degree in agriculture, business, finance or related field

Job description

Closing Date (MM/DD/YYYY): 10/13/2026 Worker Type: Permanent Language(s) Required: English Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position) : $83,040 - $112,340

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
• Growth: Learning and development opportunities to help you thrive
• Hybrid work options ~

How you’ll make an impact As a Customer Service Centre Specialist, you’ll be a trusted subject matter expert, coach and change champion for FCC’s Customer Service Centre. You’ll provide guidance on lending policies, processes and best practices while leading initiatives that strengthen employee capability, improve operational efficiency and enhance the customer experience. You’ll be part of a team that supports learning, quality assurance and continuous improvement across the Customer Service Centre. Working closely with leaders, onboarding teams and cross-functional partners, you’ll help ensure employees have the tools, knowledge and support needed to deliver exceptional service and sound lending decisions. If you’re passionate about developing people, improving processes and delivering exceptional customer outcomes, this could be the role for you.

What you’ll do

• Provide expertise and guidance on lending policies, procedures and best practices
• Coach, mentor and develop employees through training and ongoing support
• Review loan and call quality to ensure compliance, consistency and strong customer outcomes
• Drive continuous improvement by identifying and implementing process enhancements
• Support organizational change through clear communication and effective training
• Lead projects and collaborate with partners to advance Customer Service Centre priorities

What you’ll bring to the team

• Required qualifications
• Bachelor’s degree in agriculture, business, finance or a related field
• Minimum three years of experience in lending, financial services, customer service or a related environment (or an equivalent combination of education and experience)
• Strong knowledge of lending practices, loan administration and secured lending requirements
• Experience coaching, mentoring and developing employees
• Proven ability to analyze information, identify opportunities for improvement and lead change initiatives
• Strong communication, collaboration and relationship-building skills

Preferred qualifications

• Experience in a customer service centre, contact centre or operations environment
• Knowledge of agricultural lending and the Canadian agriculture industry
• Experience designing and delivering training programs
• Knowledge of project management and continuous improvement practices

You belong here At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: [e-mail]. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

At FCC, we’re passionate about creating an inclusive, equitable and accessible workplace. Our team is made stronger by a range of backgrounds, abilities, strengths, and perspectives – and we’re committed to continuously improving so that we develop a workforce that reflects the communities where we live and work. Accommodations are available on request for individuals with disabilities during each stage of the recruitment process. To request an accommodation, kindly send an email to [e-mail]. All information received in relations to accommodation will be kept confidential.

We value language diversity, and adhere to Canada’s Official Languages Act.

Proud to 100% invested in agriculture and food.

Looking for a career with purpose? Bring your skills, enthusiasm and your true self to FCC. Providing financing, software and knowledge to the industry that feeds the world takes the talents of many - and with so many interesting areas to work in, you never know where your career will take you.

Areas we hire for

• IT
• Marketing
• Lending and Operations
• HR
• Finance
• Governance

We’ve got you

From a flexible work environment, competitive salary and benefits to a culture built on trust, support and growth, FCC offers an exceptional employee experience that brings out your best.

What we do

FCC is a financially self-sustaining federal Crown corporation with over 100 offices across Canada, and our corporate office in Regina, Saskatchewan. We lend money and provide other services to primary producers, agri-food operations and agribusinesses that provide inputs or add value to agriculture.

Questions? To learn more about the recruitment process or your application, contact us at [e-mail].