Customer Service (Cargo) Agent (PT)

Jazz Aviation; Quebec; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Exclusive employee travel programs

Retirement savings programs (defined)

Health, dental, life and accident ins.

Job summary

Jazz Aviation LP (Jazz) is hiring a Cargo Agent to support Air Canada customers in logistics for shipping packages. Training includes Transport Canada rules, and the WebLynx cargo system.

You will receive ramp driving and forklift licensing training, with emphasis on safety and customer service. Responsibilities include processing shipments, transporting cargo, handling damaged or delayed luggage, and initiating claims.

Qualifications

• High school diploma; bondable and valid driver’s license without restrictions.
• Must complete Lynx initial training course for Cargo Agent.
• Strong organizational skills and the ability to work with little supervision.
• Computer experience is required.

Responsibilities

• Operate ground vehicles as required.
• Process the shipment of all freight and COMAT.
• Transport Cargo to and from the aircraft.
• Initiate claims for missing and damaged cargo.
• Handle base supplies.
• Process delayed, lost and damaged luggage.
• Follow established policies with safety as priority.
• Other duties as assigned; additional tasks may include missing baggage claims.

Skills

Organizational skills

Computer experience

Education

High school diploma

Tools

WebLynx

Job description

Jazz is hiring a Cargo Agent. Join our award-winning team and help shape the future of regional aviation!

The opportunity

As a member of the Jazz Cargo Team, your role will be to assist our Air Canada customers in the logistics of shipping their packages. Our Cargo Agents will be trained in the Transport Canada rules and regulations of shipping as well as the Air Canada web-based Cargo System, WebLynx. While technical training will be delivered to you, excellent customer service is also expected. Additional training will be completed for safe airside ramp driving and operations and forklift licensing.

Key responsibilities

• Operate ground vehicles as required;
• Process the shipment of all freight and COMAT;
• Transport Cargo to and from the aircraft;
• Initiate claims resulting from missing and damaged cargo;
• Handle base supplies;
• Process delayed, lost and damaged luggage;
• Perform duties in accordance with established policies and procedures, while giving primary consideration to personal safety, and the safety of co-workers and customers;
• Perform other related duties, as assigned;
• Depending on the base, other duties may include:
  • Handle missing baggage and damaged baggage claims.

Required qualifications

• Candidates will be high school graduates who are bondable and possess a valid driver's license without restriction;
• Must successfully complete the Lynx initial training course for Cargo Agent in accordance with Company standards;
• Candidates should possess strong organizational skills and the ability to work with little or no supervision;
• Computer experience.

Preferred qualifications

• Preference will be given to applicants with previous ramp experience;
• Demonstrated ability to operate ground vehicle equipment;
• Customer Service experience;
• Knowledge of Dangerous Goods regulations.

Benefits of joining our award-winning team

• Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your long-term financial well-being with our competitive, employer-supported retirement savings programs (defined contribution pension plan or voluntary group RRSP) for permanent employees.
• Benefit from a comprehensive health and wellness package, including health, dental, life, and accident insurance to keep you and your loved ones protected.

About Jazz Aviation LP

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.

Join our award-winning team and be part of shaping the future of regional aviation!

Our commitment to diversity, equity, inclusion, and accessibility

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at [e-mail].

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.