Customer Service Broker, Home & Auto Insurance (Operating as Dyck Insurance)

TW Insurance Services Ltd.; Ontario; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in insurance is seeking a Customer Service Broker to join their dynamic team. In this role, you will provide exceptional service by assisting clients with their home and auto insurance needs. Your responsibilities will include answering inquiries, resolving complaints, and assessing risks to ensure clients receive the best coverage. With a commitment to professional development and a supportive work environment, this company offers competitive salaries, industry-leading benefits, and opportunities for advancement. If you are passionate about customer service and eager to grow in the insurance field, this is the perfect opportunity for you.

Benefits

Competitive salary and bonuses

100% premium coverage for benefits

Defined benefit pension plan

100% coverage of continuing education fees

Access to learning resources

Flexible work-from-home options

Opportunities for advancement

Qualifications

• AIC license is required.
• Experience in personal lines automobile and property insurance is an asset.

Responsibilities

• Assist members by providing product and service information.
• Resolve complaints and assess risks for automobile and property policies.
• Process changes and maintain comprehensive logs.

Skills

Customer Service

Problem Solving

Communication

Microsoft Office Suite

Education

AIC License

CIP Principles and Practice

Property 1 Course

Automobile Course

Job description

Customer Service Broker, Home & Auto Insurance (Operating as Dyck Insurance)

Location: Wetaskiwin, AB

Job Description

Reporting to the Assistant Manager, you will assist members by providing product and service information, resolving complaints, and assessing risks for automobile and property policies.

Your core responsibilities will include:

1. Responding to telephone inquiries and written requests, processing changes, applying underwriting standards, assessing risks, and answering account inquiries.
2. Resolving product and service issues by clarifying complaints, determining causes, selecting solutions, explaining them, expediting corrections, following up, and recommending improvements.
3. Attracting potential members by answering questions, providing product information, obtaining ex-dates, and meeting sales objectives.
4. Processing rewrites and remarketing following established guidelines.
5. Filing and documenting insurance transactions, maintaining rate manuals, and updating coverage information.
6. Maintaining a comprehensive log and diary system, reviewing contentious issues with management as needed.

Qualifications

Ideal candidates will have:

• An AIC license.
• Completion or commitment to complete CIP Principles and Practice, Property 1, and Automobile courses or equivalent.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite.
• Potential is valued: If you believe you are a good fit despite not meeting all qualifications, we encourage you to apply and share your reasons.

Additional Information

Perks include:

• Competitive salary and bonuses.
• Industry-leading benefits with 100% premium coverage from day one.
• Defined benefit pension plan.
• 100% coverage of continuing education and licensing fees.
• Access to learning resources like LinkedIn Learning.
• Flexible work-from-home and hybrid options.
• Opportunities for advancement.

If interested, please apply online. OTIP and its group of companies promote an accessible, inclusive environment and provide accommodations upon request. We value diversity, equity, and inclusion, and encourage applications from all qualified individuals. Only shortlisted candidates will be contacted.