Customer Service Broker, Home & Auto Insurance (Operating as Dyck Insurance)

TW Insurance Services Ltd.; Ontario; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Broker for Home & Auto Insurance. This role involves assisting members with inquiries, resolving complaints, and assessing risks for insurance policies. The company values a supportive environment, offering competitive salaries, industry-leading benefits, and opportunities for advancement. With flexible work-from-home options and a commitment to diversity and inclusion, this position is perfect for those looking to grow in a dynamic and innovative service delivery environment.

Benefits

Competitive salary and bonuses

100% premium coverage benefits

Defined benefit pension plan

Coverage of continuing education fees

Access to LinkedIn Learning

Flexible work-from-home options

Opportunities for advancement

Qualifications

• AIC license and commitment to complete CIP courses required.
• Experience in personal lines insurance is an asset.

Responsibilities

• Assist members with product and service information and resolve complaints.
• Process changes and assess risks for automobile and property policies.

Skills

Customer Service

Problem Solving

Sales Objectives

Microsoft Office Suite

Education

AIC License

CIP Principles and Practice

Property 1 Course

Automobile Course

Job description

Customer Service Broker, Home & Auto Insurance (Operating as Dyck Insurance)

Home & Auto Service location_on Wetaskiwin, AB

At the OTIP Group of Companies (OGC), we believe in creating a supportive environment where employees feel valued, supported, and included. We are committed to putting our people at the center of everything we do, reimagining what it means to deliver meaningful benefits, support, and service. Join us as we grow into a future of innovative service delivery.

Job Description

Reporting to the Assistant Manager, you will assist members by providing product and service information, resolving complaints, and assessing risks for automobile and property policies.

The core responsibilities include:

1. Responding to telephone inquiries and written requests, processing changes, applying underwriting standards, assessing risks, and handling account inquiries.
2. Resolving product and service issues, clarifying complaints, determining causes, selecting solutions, and following up to ensure resolution.
3. Attracting potential members by answering questions, providing information, and meeting sales objectives.
4. Processing rewrites and remarketing following established guidelines.
5. Filing and documenting insurance transactions, maintaining rate manuals, and updating coverage information.
6. Maintaining logs and reviewing contentious issues with management as needed.

Qualifications

The ideal candidate will have:

• An AIC license.
• Completion or commitment to complete CIP Principles and Practice, Property 1, and Automobile courses or equivalent.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite.
• Potential is also considered. If you believe you can do the job but your experience doesn't perfectly match, we encourage you to apply and share why you'd be a great fit.

Additional Information

Perks include:

• Competitive salary and bonuses.
• Industry-leading benefits with 100% premium coverage (excluding LTD) from day one.
• Defined benefit pension plan.
• Coverage of continuing education and licensing fees.
• Access to learning resources like LinkedIn Learning.
• Flexible work-from-home and hybrid options.
• Opportunities for advancement.

If interested, apply online. OTIP and its affiliates promote an accessible, inclusive workplace, providing accommodations upon request. We value diversity, equity, and inclusion, and are committed to continuous learning and evolution. We encourage applications from all qualified individuals and thank all applicants; only those selected for an interview will be contacted.