Customer Service Associate - Shift 11-7pm

Venus Aesthetic Intelligence; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in medical aesthetic technology is seeking a full-time Customer Service Associate to enhance customer experience across North America. The role involves multitasking, handling inquiries, processing orders, and collaborating with sales and marketing teams. Ideal candidates are organized, professional, and fluent, with a commitment to customer satisfaction.

Qualifications

• Fluency in French or Spanish is a plus.
• Professional, patient, and friendly attitude.
• Self-motivated and organized.

Responsibilities

• Deliver a superior and consistent customer experience.
• Handle inquiries and resolve issues across North America.
• Process orders, refunds, and exchanges.

Skills

Customer Service

Multitasking

Attention to Detail

Problem Solving

Interpersonal Skills

Education

Grade 12

University/College (preferred)

Tools

SalesForce

Microsoft Office

Adobe Products

Job description

Customer Service Associate - Shift 11-7pm

We have an exciting opportunity for a full-time Customer Service Associate to join our growing team! Reporting to the Manager Sales Operations and Customer Service, our team provides unique value to customers in the medical aesthetics industry. If you are a high-energy customer service professional committed to delivering excellent service and meet the qualifications below, we would love to hear from you!

Responsibilities:

• Deliver a superior and consistent customer experience.
• Handle inquiries and resolve issues across North America, including new businesses, customers, doctors, sales reps, and clinical staff.
• Provide monthly activation codes to Service Agreement customers.
• Process orders, refunds, and exchanges.
• Support Tech Support calls, including troubleshooting and liaising with technical staff.
• Collaborate with Marketing, Clinical Support, Logistics, and other teams as needed.
• Assist with sales activities, including contract generation and sales fulfillment.
• Maintain sales activity data, shipments, customer interactions, and accounts.
• Work in a fast-paced environment requiring multitasking.

Qualifications:

• Grade 12 required; university/college preferred.
• Fluency in French or Spanish is a plus.
• Professional, patient, and friendly attitude.
• Self-motivated and able to work independently or in a team.
• Organized with good multitasking and prioritization skills.
• CRM experience (SalesForce preferred) is an asset.
• Proficient with Microsoft Office and Adobe products.
• Strong interpersonal skills and problem-solving ability.
• Attention to detail and accuracy.
• Willing to work shift hours (11am-7pm) and overtime as needed.

Additional Information:

Venus Concept values creativity, innovation, and diversity. We are committed to providing equal opportunities and accommodating persons with disabilities throughout the recruitment process.

About Venus Concept: A global leader in medical aesthetic technology with a broad portfolio and presence in over 60 countries.

Employment Details:

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Business Development and Sales
• Industry: Medical Equipment Manufacturing