Customer Service Associate I

dollartree; Langford; On-site; CAD 19,000 - 25,000; Part time

Job summary

Dollar Tree in Langford, British Columbia is seeking a Customer Service Associate to deliver a great shopping experience for every customer. You will assist shoppers with questions, handle sales at the register, and help unload and stock merchandise to keep the store well‑organized and inviting.

This role requires strong communication, reliability, and a friendly, professional attitude when interacting with customers and team members.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail or similar environment preferred.
• Ability to follow instructions and read operational documents.
• Capable of lifting 30–50 lbs and prolonged walking/standing.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain store cleanliness and safety.
• Stock replenishment and receiving merchandise.
• Support loading/unloading trucks as needed.
• Provide friendly, professional interactions with customers and team.
• Other duties as assigned.

Skills

Customer service

Retail experience

Communication

Problem solving

Education

High school diploma

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations

• Manage sales transactions while working assigned cash register

• Maintain security of cash and protect company assets

• Keep the store well-stocked, and recover merchandise

• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards

• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders

• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable

• Other duties as assigned*

Skills and Experience

• High school diploma or equivalent is preferred

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

• Ability to follow instructions and interpret operational documents is required

• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting

• Excellent customer service and relationship management skills are required

• Strong organizational and communication skills are required

• Strong problem-solving and decision-making skills are required

Part time129-2401c Millstream Rd.,Langford,British Columbia V9B 3R5Operations40045Dollar Tree