Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Brooks; On-site; CAD 20,664 - 27,552; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. seeks a Customer Service Associate in Brooks, Canada, to provide an excellent shopping experience for customers. This part-time position involves assisting customers, managing sales transactions, and ensuring store cleanliness.

The ideal candidate should have a high school diploma, previous retail experience, and strong customer service skills. Responsibilities include stock replenishment and maintaining a positive environment while interacting professionally with customers and team members.

Qualifications

• Previous customer service experience in retail or similar environments is highly preferred.
• Ability to lift between 30 and 50 lbs. and meet physical demands of the role.
• Excellent relationship management and communication skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working at the cash register.
• Maintain cleanliness throughout the store and handle stock replenishment.

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

This is a part‑time position located at 9272StW, Brooks, Alberta T1R1E8.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well‑stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Qualifications

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem‑solving and decision‑making skills are required