Customer Service Associate — Fast-Paced Auction Support

Encore Auctions Inc.; London; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

On-site Parking

Group Benefit enrolment

Group Retirement Savings Plan

Job summary

Encore Auctions Inc. in London, Ontario is seeking a seasoned Customer Service Associate to maintain smooth pickup and returns in a fast-paced environment.

You will handle inquiries, payments, and resolve customer concerns with empathy and professionalism. The role starts at 17.95 CAD per hour (CS Level 1) and offers group benefits after three months along with retirement savings; full-time, no summer or part-time positions.

Qualifications

• Experience in customer service is a must.
• Ability to read and speak English well.
• Willingness to work Tuesday to Saturday shifts.

Responsibilities

• Greeting customers and creating a welcoming visit to Encore.
• Assisting with auction inquiries, invoice payment, and returns.
• Processing payments (cash, debit, credit) with accuracy.
• Handling customer concerns with empathy, professionalism, and confidence.
• Following company policies and procedures while maintaining fairness and consistency.

Skills

Customer service

Communication

Conflict resolution

Team player

Multitasking

Time management

Attention to detail

English proficiency

Job description

Encore Auctions Inc. in London, Ontario is seeking a seasoned Customer Service Associate to maintain smooth pickup and returns in a fast-paced environment.

You will handle inquiries, payments, and resolve customer concerns with empathy and professionalism. The role starts at 17.95 CAD per hour (CS Level 1) and offers group benefits after three months along with retirement savings; full-time, no summer or part-time positions.