Customer Service Associate (Casual)

Town of Fort Frances; Fort Frances; On-site; CAD 34,440 - 42,705; Full time

Job summary

The Town of Fort Frances is seeking a Customer Service Associate to join the Memorial Sports Centre team. You will provide front-line customer service and reception, assist with program registrations and facility bookings, and process transactions in a friendly, professional manner.

Work location is in-person at Memorial Sports Centre, with duties including answering questions, promoting programs, and maintaining accurate records.

Qualifications

• Minimum six months of relevant experience in a customer-facing role.
• Strong cash handling and administrative duties experience.
• Proficient with MS Office; ability to learn booking software.
• Ability to establish positive relationships with the public.

Responsibilities

• Deliver front line customer service at the Memorial Sports Centre.
• Assist with program registrations and facility bookings.
• Process transactions and maintain daily deposits.
• Maintain clean, safe, and organized workspace.
• Provide information on programs and events.

Skills

Customer service

Cash handling

Front desk experience

Excellent communication

POS terminal

Booking software (CLASS/ActiveNet)

Education

Secondary School Diploma

Tools

POS terminal

CLASS

ActiveNet

Job description

Craig Miller, Community Services & Facilities Manager

Employee Group:

Management/Non-Union

Pay Rate:

$25.47 - $31.27

Time Commitment:

Full-Time

Work Location:

In-Person

Primary Job Site:

Memorial Sports Centre

Position Summary

• Customer Service Associates are responsible for front line customer service and reception duties at recreation facilities within the Town of Fort Frances.

Direction of Others

• None, but may provide task direction to others on occasion.

Direction Received

• Works under direction and supervision of Craig Miller, Community Services & Facilities Manager

General Responsibilities

• Ensures an exceptional customer experience for all visitors to the Memorial Sports Centre (MSC).
• Addresses general inquiries from members of the public and helps to address any issues or concerns that may arise.
• Provides in-depth and up-to-date information on the Centre’s programs, policies, procedures, events/activities, and maintains all promotional material for the MSC.
• Assists patrons and processes all transactions associated with all aspects of program registration, facility booking, and membership purchase/renewal.
• Supports and promotes the Memorial Sports Centre and its programs to engage the public, boost interest, and raise overall participation levels in the facility.
• Answers telephones and provides direction to customers as required; responding to all inquiries in a timely manner.
• Follows all daily cash handling/cash out procedures, including the preparation of the daily deposit reconciliation, while ensuring accuracy and thoroughness throughout.
• Maintains a safe and clean working environment for coworkers and the general public, including identifying and immediately reporting any safety hazards or damage to the facility or equipment.
• Communicates and interacts effectively with other facility staff and coworkers.
• Completes all opening and closing duties, as per established procedures.
• Assists in the maintenance of an organized and effective filing system.
• Maintain composure in escalated situations as they arise. Immediately report incidents to the Recreation Supervisor or designate
• Be responsible to work in compliance with the Occupational Health and Safety Act and Regulations, the Town’s Policies and Procedures, as well as established industry guidelines and requirements
• Completes other duties as assigned.

Effort

• Office and clerical work require concentration for short to moderate periods of time, and work is subject to continuous interruptions and priority shifts.
• Critical demands relate to short timelines to meet deadlines for assignments.
• Muscular and sensory strain along with sensory exertion for moderate to long periods while inputting data via keyboard.
• The employee must occasionally lift and / or move up to 25 pounds.

Education and Qualifications

• Secondary School Diploma
• Minimum six (6) months of relevant experience in a customer-facing role.
• Skills in building strong working relationships with coworkers and the public.
• Experience providing front line customer service, handling cash and completing related administrative duties.
• Customer-service orientation with the ability to handle difficult situations tactfully and professionally.
• Demonstrated problem-solving skills and the ability to work well both independently and in a team setting.
• Strong organizational skills and attention to detail, with ability to effectively multi-task and handle changing priorities.
• Proficient with computers and associated software applications (MS Office, etc.).
• Previous experience operating a Point of Sale (POS) terminal would be considered an asset.
• Previous experience using booking and registration software. (i.e. CLASS or ActiveNet) would be considered an asset.
• A satisfactory Criminal Record Check will be required as a condition of hire.
• Demonstrated ability to establish effective working relationships with fellow employees and the general public.
• Valid First Aid and CPR certification (or willingness to obtain prior to start date)

Working Conditions

• The hours of work is an estimate of 15-30 hours per week.
• Must have availability to work daytime, evening and weekend shifts
• The employee works 95% of their days inside a climate-controlled public area. They seldom face unpleasant outdoor conditions, except for occasional trips to buy items or collect mail from the Civic Centre.
• Occasional exposure to minor disagreeable conditions, such as noise, and occasional difficult behaviour from clients.

Accommodations

The Town of Fort Frances is committed to providing accommodation for persons with disabilities during the recruitment and selection process, as well as for our staff. This service is available upon request by contacting Human Resources at [e-mail] or [phone] ext. 1220 .

Human Resources will work with any applicants who request accommodations to ensure that arrangements are in place to ensure their needs are met.

We ensure that all new hires are advised of our policies for accommodating employees with disabilities, and we are more than happy to provide accommodations to our new staff.

Use of AI

The Town of Fort Frances may use AI‑assisted tools to support administrative parts of the hiring process, such as organizing applications or identifying job‑related qualifications.

These tools do not make decisions about candidate screening or selection. All hiring decisions are made solely by Town Human Resources and authorized Administration staff.

Collection of Personal Information

Personal information is managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).