Customer Service Associate

Avient Corporation; Winnipeg; On-site; CAD 35,000 - 45,000; Full time

Job summary

A materials innovation company is seeking a Customer Service Associate in Winnipeg, Manitoba. This entry-level position serves as the internal face to customers, providing assistance via telephone. Candidates must have a high school diploma and at least one year of experience in a customer service role. Strong communication and problem-solving skills are essential. The job involves processing orders, maintaining customer relationships, and supporting account representatives.

Qualifications

• At least 1 year in a customer service environment required.

Responsibilities

• Assist Customer Account Representatives with a variety of tasks.
• Develop and expand customer duties and responsibilities.
• Communicate effectively over the phone and electronically.
• Process incoming orders, confirm pricing and availability of product.

Skills

Communication skills

Problem-solving

Customer relations

Education

High School Diploma or equivalent

Job description

Overview

Join to apply for the Customer Service Associate role at Avient Corporation. The Customer Service Associate is an entry level position designed to serve as the internal face to the customer, providing value-added services that grow the business mainly via telephone. The role assists in responding to Avient's customer service requests, concerns, suggestions and complaints. The individual should develop and use sound judgment in decision making and problem solving, and follow Avient business practices and the Avient Code of Conduct, ethics, and values daily. Work is performed under general supervision and guidance.

Responsibilities

• Assist Customer Account Representatives with a variety of tasks.


• Develop and expand customer duties and responsibilities.


• Establish and maintain positive working relationships with the team, supervisor and customers.


• Work with customer orders from order entry to delivery and invoicing.


• Communicate effectively over the phone and electronically.


• Use a variety of systems to enter and complete transactions.


• Develop an understanding of Avient's products and services, those of customers and those of competitors.


• Meet time management expectations.


• Serve as the inside contact for a specific customer/seller base.


• Process incoming orders, confirm pricing and availability of product.


• Advise customers of order status.


• Provide relevant customer information to other departments (forecasts, personnel changes, address changes, receiving schedules, etc.).


• Timely and accurate administration of sales orders, customer complaints, material returns and credits.


• Answer price and availability questions.


• Respond to customer literature requests for MSDS, Certifications, etc.


• Follow all applicable ISO procedures.


• Use system reports and inquiries to drive activities that ensure superior customer service.


• Maintain customer service related information for customer accounts (notes, e-mail, phone, special instructions, etc.).


• Process new customer/update requests.


• Provide market or account intelligence gained through customer contact.


• Participate in customer calls and visits with sellers.


• Proactive communication with product supply reps and shipping department for any order changes initiated by the customer.


• Work with sellers and PSRs to reduce aged inventory.

Qualifications

• High School Diploma or equivalent required


• At least 1 year in a customer service environment required

About Us

Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world.

Innovation goes far beyond materials science; it’s powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether you’re a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, you’ll find your place at Avient.

Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough!

We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self, a leader of others, or a leader of the business.

By playing to win, acting customer centric, driving innovation and profitable growth, collaborating seamlessly across Avient, and motivating and inspiring and developing others and yourself you will accelerate your ability to achieve Avient’s strategic goals, to meet our customer needs, and to accomplish your career goals.

At Avient, we believe a wide variety of thoughts, ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person’s qualifications, abilities, experience and performance.

Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state and local law. If you need an accommodation because of a disability to complete an online application, please contact the Avient HR Team by emailing, [e-mail].