Customer Service Associate

Savers | Value Village; Welland; On-site; CAD 30,000 - 40,000; Full time

Job summary

Savers | Value Village is seeking Customer Service Associates in Welland, Ontario. The role entails creating an outstanding shopping experience for customers and donors within a diverse and purpose-driven team. Both full-time and part-time positions are available, with comprehensive training and growth opportunities.

Benefits

Comprehensive extended health care plans for full-time Team Members

Company-Paid Life and AD&D Insurance

Group Registered Retirement Savings Plan (RRSP) with company match

Paid time off for personal interests

Mental health services

Qualifications

• Ability to create an exceptional customer experience.
• Strong communication skills.
• Ability to work in a diverse team environment.

Responsibilities

• Greet customers and assist them in their shopping experience.
• Process customer transactions accurately.
• Support store operations by maintaining cleanliness and organization.

Job description

Description

Job Title: Customer Service Associate

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are "Thrift Proud," supported by millions of loyal customers and over 22,000 team members across more than 300 stores. Learn more at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associate positions.

What You Can Expect

• The opportunity to celebrate uniqueness, as our team is made up of people from diverse backgrounds, experiences, and perspectives.
• Work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• Career growth and development opportunities, especially with our aggressive store expansion plans.

What You Get

Comprehensive onboarding and training from day one, with in-house expertise through Savers University, which develops and delivers robust training internally, supplemented by renowned providers.

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company match
• Paid time off for leisure or personal interests
• Mental health services to support daily well-being

Location: 21 Seaway Drive, Welland, ON L3C 7J5

Value Village is committed to fair and accessible employment practices, providing accommodations for people with disabilities during recruitment and hiring processes upon request.