Customer Service Associate

Precise ParkLink; Vaughan; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in Canada's parking and mobility sector is seeking a customer service associate to join their Vaughan team. The role involves daily customer assistance, incident management, and requires a positive attitude alongside strong problem-solving skills. Candidates must be able to multitask and work effectively both independently and as part of a team. If you thrive in a fast-paced environment and have a passion for helping others, you are encouraged to apply.

Qualifications

• High School Graduate or higher.
• Customer service experience preferred.
• Valid driver's license and vehicle preferred.

Responsibilities

• Interact and assist customers via intercom or telephone.
• Identify emergency and non-emergency situations on site.
• Manage incidents using incident management software.

Skills

Problem Solving

Technical Communication

Interpersonal Skills

Self-Management

Customer Service

Multitasking

Education

High School Graduate or higher

Job description

Company Description:
As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 1000 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

Reporting to the Site Manager, the customer service associate will be responsible for day to day customer care needs, which include but not restricted to answering inquiries, assisting with payments through various devices, and assisting customers. The ideal candidate will be required to be eager to learn, work in a team environment, and work independently.

Location: 1000 Portage Parkway Vaughan, Ontario

Employment: Full-time (Monday-Friday)

Hours:2:00 PM -10:00 PM

Compensation:$17 per hour

Job Responsibilities and Duties:

Interact and assist customers via intercom or telephone.

Identify emergency and non-emergency situations on site.

Remotely access Parking control system to troubleshoot and provide level-1 customer support.

Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software.

Engage with clients in a friendly and professional manner while actively listening to their concerns

Offer support and solutions to customers in accordance with the company's customer service policies

Other duties as assigned

Mandatory Skills:

Demonstrated ability to solve complex problems

Excellent technical communication skills: ability to explain complex solutions and processes clearly to others

Collaborative and demonstrates strong interpersonal skills

Self-managed while accurately following instructions

Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)

Positive attitude and empathy for clients

Solid problem solving and decision-making skills

Strong team player with the ability to develop and maintain relationships with internal and external customers

Ability to multitask effectively and stay positive and professional under high-pressure, fast-paced environments

Mandatory Qualifications:

High School Graduate or higher education

Customer service experience, inclusive attitude and openness to diversity, is an asset

Valid driver's license and vehicle preferred.

Hiring Contact:

Please submit your resume with a minimum of two references to Craig Williams at [e-mail]

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.