Customer Service Associate

Savers; Richmond Hill; On-site; CAD 30,000 - 60,000; Full time

Job summary

Savers is seeking a Customer Service Associate for their Richmond Hill location. The role involves enhancing customer experiences while working in a diverse team, promoting reuse and community support through a purpose-driven company model. Full-Time and Part-Time positions available, with comprehensive training and benefits.

Benefits

Comprehensive onboarding and training

Extended health care plans for full-time team members

Company-Paid Life and AD&D Insurance

Group RRSP with matching provision

Paid time off

Range of mental health services

Qualifications

• Strong communication skills to interact with customers and team.
• Ability to work in a diverse team environment.

Responsibilities

• Create exceptional experiences for customers and donors.
• Support colleagues and ensure a welcoming environment.

Skills

Customer Service

Teamwork

Job description

Description Position at Value Village

Job Title: Customer Service Associate

Who we are: As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are "Thrift Proud," supported by millions of loyal customers visiting our 300+ stores and our more than 22,000 team members. Learn more at savers.com.

Our brands include: Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time positions.

What you can expect:

• The opportunity to celebrate uniqueness, as our team comprises individuals from diverse backgrounds, experiences, and perspectives.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• An investment in your career growth, supported by our aggressive store expansion plans and dedicated development programs.

What you get:

• Comprehensive onboarding and training from day one, with robust internal training programs through Savers University and partnerships with renowned providers.
• Extended health care plans for full-time Team Members.
• Company-Paid Life and AD&D Insurance.
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision.
• Paid time off for leisure or personal activities.
• A range of mental health services to support daily well-being.

Location: 10620 Yonge Street, Richmond Hill, ON L4C 3C8

Value Village is committed to fair and accessible employment practices. We will accommodate people with disabilities during the recruitment, assessment, and hiring process by providing reasonable accommodations upon request and through ongoing consultation. We review and amend our policies to meet accessibility standards.