Customer Service Associate

Southeastern Grocers; Owen Sound; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to enhance customer loyalty through exceptional service. In this role, you will engage with customers, address their concerns, and ensure smooth front-end operations. You will be responsible for managing cash functions, maintaining equipment, and adhering to company policies. This position offers a chance to thrive in a supportive environment that values inclusion and teamwork. If you have a passion for customer service and a desire to make a positive impact, this opportunity is perfect for you.

Qualifications

• Must be 18 years of age and have a high school diploma or equivalency.
• Ability to read, write, and speak English proficiently.

Responsibilities

• Provide prompt and courteous service to customers at all times.
• Resolve customer issues immediately or escalate to management as needed.
• Maintain knowledge of front end operations and company policies.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Education

High School Diploma or Equivalency

Tools

Front End Systems

Computer Skills

Job description

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Job Title: Customer Service Associate

Location: Retail Grocery Location

Position Overview

The customer service associate will increase customer confidence and loyalty by providing accurate, fast, and friendly customer service desk and media services in accordance with company guidelines, policies, and procedures. This role will satisfactorily resolve customer concerns or escalate them to the appropriate level of management.

Primary Responsibilities & Accountabilities

• Provide continuous attention to customer needs; greet, assist, and thank customers in a prompt, courteous, and friendly manner.
• Address customer issues/complaints and resolve to full satisfaction of the customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
• Coordinate daily store cash and accounting functions in accordance with company guidelines, policies, and procedures and management instruction.
• Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
• Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed, and cash maintenance requirements are performed.
• Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
• Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
• Maintain confidentiality of information.
• Put up discarded or returned merchandise.
• Perform cashier associate duties, as necessary.
• Perform pricing duties, as necessary.
• Keep work area clean, orderly, and free from safety hazards; report faulty equipment and hazards to management.
• Notify management of associate theft, customer shoplifting, unauthorized markdowns, property defacement, or any action that is illegal and/or against company policy.
• Perform other job-related duties as assigned.

Qualifications

Minimum

• Must be 18 years of age.
• High school diploma or equivalency.
• Ability to read, write, and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Preferred

• Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
• Possess a proficient working knowledge of office, front end systems, and equipment.
• Possess proficient computer skills.
• Possess demonstrated skills in the ability to perform and deliver customer service expectations.
• Demonstrate good organizational skills.
• High standard of integrity and reliability.

Required Behaviors

• Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
• Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
• Business-driven showing passion for the business, delivering results consistently.
• Customer-oriented by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
• People Passion through consistently treating others with respect and dignity.

Knowledge, Skills, Abilities

• Compliance with all company policies and procedures.
• Must complete service training within sixty (60) days of position start date.