Customer Service Associate

Savers; New Minas; On-site; CAD 30,000 - 40,000; Full time

Job summary

Savers / Value Village is seeking enthusiastic Customer Service Associates for full-time and part-time roles. Join a purpose-driven company that values diversity and offers career growth opportunities. Enjoy comprehensive onboarding, health benefits, and a strong support system for well-being, along with a commitment to positively impact communities.

Benefits

Extended health care plans for full-time Team Members

Company-paid Life and AD&D Insurance

Paid time off for leisure or personal pursuits

Mental health services to support well-being

Qualifications

• Ability to create an exceptional experience for customers and team members.
• Willingness to celebrate diversity and uniqueness.

Responsibilities

• Deliver an outstanding experience to customers, donors, and team members.
• Participate in comprehensive onboarding and training programs.

Skills

Customer service

Communication

Teamwork

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, providing our partners with valuable funding for their community-based programs and services. We are proud of our 'Thrift Proud' movement, supported by millions of loyal customers who visit our 300+ stores and our more than 22,000 team members. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands include Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associate positions.

What you can expect:

• The opportunity to celebrate uniqueness. Our team is made up of people from diverse backgrounds, experiences, and perspectives, all contributing something special.
• Work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• Opportunities for career growth and development, especially with our store expansion plans.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, which develops and delivers robust training programs internally, supplemented by partnerships with renowned providers.
• Extended health care plans for full-time Team Members.
• Company-paid Life and AD&D Insurance.
• A Group Registered Retirement Savings Plan (RRSP) with a generous company match to help you save for the future.
• Paid time off for leisure or personal pursuits.
• A range of mental health services to support your well-being.