Customer Service Associate

J.D. Irving, Limited; Moncton; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Associates to join their team. In this dynamic role, you will engage with customers, handle transactions, and ensure a high level of satisfaction. Your strong mathematical and communication skills will be vital as you operate cash registers and assist customers with their purchases. This position offers the opportunity to thrive in a fast-paced environment while contributing to a positive shopping experience. If you are customer-oriented and enjoy working independently, this is the perfect chance to make a meaningful impact in a supportive and energetic workplace.

Qualifications

• Strong mathematical and communication skills are essential.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Process customer transactions efficiently and accurately.
• Provide excellent customer service and maintain a clean checkout area.

Skills

Mathematical Skills

Communication Skills

Time Management

Problem-solving

Decision-making

Customer Satisfaction Orientation

Education

High School Diploma

Tools

D365

Job description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.

Qualifications

• Strong mathematical skills and basic computer system knowledge
• Ability to work independently in a fast-paced environment
• Customer satisfaction-oriented
• Strong communication and time management skills
• Problem-solving and decision-making
• Experience as a Retail Cashier is an asset
• Ability to handle moderate physical demands: standing for 4 hours, lifting medium size merchandise if required up to 50 lbs.

Responsibilities

• Process customer transactions, sales, and refunds through cash registers
• Operate scanners and credit card/debit card terminals
• Provide excellent customer service
• Collect payments and bag purchases for customers
• Keep the checkout area clean and orderly
• Maintain front-end department merchandise
• Answering front desk phone and directing calls
• Assist other departments and functions as required
• Able to learn and operate the applicable computer system (D365) used to process orders