Customer Service Associate

Rockland Savings Bank Fsb; Lively; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Associate to enhance customer satisfaction through prompt and efficient service. In this role, you will handle transactions, assist with inquiries, and promote various banking products, ensuring a seamless experience for customers. Your strong communication and organizational skills will be vital as you balance cash drawers and report discrepancies. Join a dynamic team where your contributions will directly impact customer retention and satisfaction in a fast-paced banking environment.

Qualifications

• Strong communication skills are essential for customer interactions.
• Ability to manage time effectively and work in a fast-paced environment.

Responsibilities

• Assist customers with transactions and inquiries while maintaining confidentiality.
• Promote bank products and services through effective cross-selling.

Skills

Written and oral communication skills

Interpersonal communication skills

Organization

Time management

Professionalism

Ability to work in a fast-paced environment

Competence with computers

Job description

Position Overview

The Customer Service Associate (CSA) is to actively service customers and personnel with transactions and inquiries. The CSA must demonstrate the ability to be confidential, prompt, efficient and accurate with processing transactions. The CSA must be able to identify customer needs by profiling and assisting with referrals to grow the bank and increase customer retention.

Duties and Responsibilities

· Answers questions regarding accounts, products, and services

· Demonstrate prompt, efficient, and accurate customer transactions

· Always maintain an adequate cash drawer

· Balancing currency throughout the day for accuracy. Report any discrepancies to manager immediately.

· Assist customers with safe deposit box access

· Promote the banks products and services by cross selling products including but not limited to; online banking, mobile banking, bill pay, deposit accounts, consumer loans

· Answer telephones promptly

· Comply with all bank policies and procedures

Skills:

· Written and oral communication skills

· Interpersonal communication skills

· Organization

· Time management

· Professionalism

· Ability to work in a fast-paced environment

· Competence with computers, telephone, and calculator