Customer Service Associate

Bass Pro Shops; City of Moncton; On-site; CAD 22,000 - 28,000; Full time

Benefits offered by this job

Discounts on merchandise

Restaurant discounts

Resort access

Conservation attractions

Competitive wages

Excellent benefits

Unlimited career advancement

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Moncton, Canada, is seeking a Customer Service Representative to answer calls, process orders, and handle inquiries with a focus on a legendary guest experience.

You will greet customers, use POS and SAP systems, resolve issues, and collaborate with store teams to ensure accuracy and compliance. Prior service or sales experience is preferred, and a high school diploma is advantageous.

Qualifications

• At least 1 year in sales or service preferred.
• High school diploma or equivalent preferred.
• Strong customer-service orientation and problem-solving skills.
• Ability to use good judgment and logic.
• Knowledge of outdoor lifestyle or Bass Pro products is a plus.
• Accommodations available upon request during assessment and selection.

Responsibilities

• Greet and engage customers in a friendly and enthusiastic manner
• Provide a legendary experience and promote Bass Pro Shops & Cabela’s programs
• Use current POS and SAP systems to complete transactions, check IDs and age requirements
• Respond to issues with good judgment and problem-solving within the job scope
• Assist asset protection by following all procedures and policies
• Open/close duties: reset counters, stock bags, cash wraps, organize drawers
• Assist in other areas of the store when business needs dictate

Skills

Customer service

Sales experience

Problem solving

Judgment

Product knowledge

Education

High school diploma or equivalent

Tools

POS

SAP

Job description

Summary:

Reporting to the Group Sales Manager – Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center.

Responsibilities:

• Greet and engage customers in a friendly and enthusiastic manner
• Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs
• Use current Point-of-Sale (POS) and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
• Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices
• Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issue
• Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
• Assist in other areas of the store when business needs dictate

Qualifications:

• One or more years’ experience in a sales or service environment is preferred
• High school diploma or equivalent is preferred
• Ability to provide superior customer service and exceed customer’s expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Fun work environment

• Competitive wages

• Excellent benefits

• Unlimited career advancement opportunities

• Bass Pro Cares Fund

Bass Pro Shops