Customer Relations Associate - PT

Bass Pro Shops; Saskatoon; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Discounts on merchandise

Restaurant discounts

Excellent benefits

Unlimited career advancement

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Customer Service Representative in Canada to provide quality service by handling inbound calls to process orders, answer inquiries, and resolve complaints in a welcoming center.

The role requires friendly engagement, accurate use of POS and SAP systems, and a willingness to assist in various store areas as needed. Applicants with 1+ year in sales/service and a high school diploma are preferred.

Qualifications

• One or more years’ experience in a sales or service environment is preferred.
• High school diploma or equivalent is preferred.
• Ability to provide superior customer service and exceed customer’s expectations.
• Ability to use good judgment and logic.
• Experience in a related field or outdoor lifestyle.
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset.

Responsibilities

• Greet and engage customers in a friendly and enthusiastic manner.
• Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs.
• Use POS and SAP systems to complete customer transactions, checking identification and age requirements as needed.
• Respond to and resolve customer issues with good judgment and logic.
• Assist asset protection by following procedures and policies.
• Address unhappy customers by correcting the problem or involving a Manager on Duty.
• Perform opening/closing duties and stock-related tasks as needed.
• Assist in other areas of the store when business needs dictate.

Skills

Customer service

Sales experience

Communication skills

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

SAP

Job description

Summary:

Reporting to the Group Sales Manager – Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center.

Responsibilities:

• Greet and engage customers in a friendly and enthusiastic manner
• Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs
• Use current Point-of-Sale (POS) and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
• Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices
• Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issue
• Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
• Assist in other areas of the store when business needs dictate

Qualifications:

• One or more years’ experience in a sales or service environment is preferred
• High school diploma or equivalent is preferred
• Ability to provide superior customer service and exceed customer’s expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Fun work environment

• Competitive wages

• Excellent benefits

• Unlimited career advancement opportunities

• Bass Pro Cares Fund

Bass Pro Shops