Customer Service Assistant - Winnipeg Office

Bison Transport Inc.; Winnipeg; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Coaching & training

Wellness program

Work-life balance

Job summary

Bison Transport Inc. is seeking a Customer Service Assistant to coordinate freight and truck movement within a region. You will handle order entry, provide shipment status updates, and ensure appointments are scheduled efficiently while maintaining strong customer relationships.

The role requires learning new computer systems and a good working knowledge of North American geography. Monday to Friday shifts with potential future schedule adjustments are described.

Qualifications

• Transportation/logistics experience is an asset.
• Strong communication and time-management skills.
• Proven ability to provide exceptional customer service to internal and external customers.
• High attention to detail and accuracy in data collection and order entry.
• Ability to thrive in a fast-paced, deadline-oriented environment.

Responsibilities

• Enter designated orders for the assigned region, ensuring all details are updated and ready for dispatch.
• Update customers on shipment status and produce regular status reports for selected accounts.
• Secure and update shipping and delivery appointments with the required lead time.
• Build relationships with shippers and consignees to manage appointment scheduling per customer and Bison’s needs.
• Handle customer inquiries from the general queue in a pleasant and efficient manner.

Skills

Transportation experience

Analytical thinking

Communication

Time management

Customer service

Attention to detail

Multitasking

Adaptability

Job description

Bison’s Customer Service division offers safety, reliability and exceptional customer service ensuring on-time pickup and delivery of shipments.

The Customer Service Assistant (CSA) is responsible for performing duties dealing with the day-to-day coordination of freight and truck movement in a particular region. In supporting their regional team, the CSA will have routine customer contact and be able to execute the detailed and administrative work. The successful candidate is required to learn new computer programs and systems applications along with learning a working knowledge of the industry and Bison’s network including new terminology and a detailed knowledge of North American geography.

Specific Responsibilities include:

• Accountable to enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information.
• Updating customers on status of shipments as requested and producing and distributing regular reports of status for selected accounts.
• Ensuring Shipping and delivery appointments are secured and updated in the system with a prescribed lead time.
• Building relationships with shippers and consignees in order to manage appointment scheduling that meets the needs of the customer, as well as Bison’s operation.
• Handing customer inquiries off the general queue in a pleasant and efficient manner.

Our Ideal Candidate will possess:

• Prior Transportation, and/or Logistics experience is an asset.
• Sound analytical and critical thinking skills.
• Proven communication and time-management skills.
• Proven ability to provide exceptional customer service to internal and external customers.
• Ability to communicate both in-person and over the phone.
• High attention to detail and accuracy integrity with data collection and order entry.
• Ability to thrive in a fast-pace, deadline-oriented environment.
• Strong customer service and relationship-building skills.
• Strong ability to adapt to varying situations.

Strong organizational skills with the ability to multitask, manage multiple accounts, competing priorities and meet timelines.

Shift:

Monday to Friday, standard business hours. Candidates must be flexible, as this role may transition to a modified shift schedule (e.g., Continental 2x2x3) in the future to support evolving business needs.

This job is classified under NOC Code:

64409.

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.