Customer Service Assistant Department Manager - Full Time

Longo's; Whitby; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Flexible benefits

Career advancement

Team oriented culture

Job summary

Longo's is seeking an Assistant Customer Service Department Manager - Full Time in Canada to lead and support a dynamic team in a retail environment. You will assist the Customer Service Manager, mentor staff, coach for productivity, and ensure daily operations run smoothly with a focus on customer satisfaction.

Join a team that values service excellence, strong communication, and timely issue resolution. Availability evenings and weekends is expected to support events and store needs.

Qualifications

• Minimum 1 year experience in a customer service department.
• Strong customer service skills and ability to build relationships.
• Ability to lead, coach, motivate in a fast paced environment.
• Strong computer skills and ability to learn new systems.

Responsibilities

• Motivate and mentor Team Members.
• Provide support in regular team meetings.
• Coach and train Team Members to maintain productivity.
• Handle Team Member and customer issues.
• Uphold policies including health & safety and loss prevention.
• Provide exceptional customer service to Team Members, Customers and Vendors.

Skills

Customer service

Team leadership

Relationship building

Communication

Problem solving

Training

Job description

We are looking for a Customer Service Assistant Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environment!

Are you ready to take your career to the next level?

If so, come join our growing team!

Position

Assistant Customer Service Department Manager - Full Time

This is your opportunity to advance your career in a leadership role. As the Assistant Customer Service Department Manager, you will assist the Customer Service Manager to ensure that the department is prepared for daily operations.

What you’ll do

• Motivate and mentor Team Members
• Provide support in regular team meetings
• Coach and train Team Members to maintain the highest level of productivity
• Handle Team Member and customer issues
• Uphold company policies and procedures including health & safety, food safety and loss prevention
• Provide exceptional customer service to all Team Members, Customers and Vendors

What we are looking for

• Minimum of 1-year experience in a customer service department
• Strong customer service skills and the ability to build relationships with Team Members and Customers
• Ability to lead, coach, motivate and work in a fast paced environment
• Strong computer skills and ability to quickly learn new systems
• Ownership to resolve issues with a sense of urgency
• Effective communication and listening skills
• Strong creativity skills and ability to create eye catching displays
• Ability to role model and inspire behaviour consistent with our values

Work Environment

• Work is performed in a store retail environment
• Must be available to work days, evenings and weekends
• Travel is required to support off-site events

Why join our team?

• Competitive wages and flexible benefits
• Opportunity to advance your career
• A team that cares and treats you like family
• Culture of teamwork and collaboration
• Celebrates and rewards our Team Members

Longo's is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.

If you require accommodation, please contact the Human Resources Coordinator at:

Telephone: [phone]

Email: [e-mail]

Mail: 8800 Huntington Road, Vaughan, ON, L4H 3M6