Customer Service Assistant

Vita Student; Manchester; On-site; CAD 31,156,000 - 36,348,000; Part time

Benefits offered by this job

Perkbox

Pension plan (Royal London)

Holidays 28 days pro-rata

Job summary

Vita Student is seeking a night-time Customer Service Assistant in Manchester (Circle Square) to deliver a premium resident experience during the overnight period. You will combine strong customer service with hands-on facilities support, ensuring safety, cleanliness and a five-star standard across communal spaces.

The role requires flexibility, the ability to work 9pm-6am Sun-Thu and 10pm-7am Fri & Sat, with at least 18 hours per week and overtime opportunities.

Qualifications

• Experience delivering exceptional customer service in hospitality, accommodation or similar.
• Willingness to work night shifts, weekends and varying hours.
• Ability to work independently with minimal supervision and take ownership during overnight hours.

Responsibilities

• Provide warm, professional reception for residents, guests and visitors.
• Resolve enquiries, give guidance and practical support.
• Manage parcel deliveries and act as first contact for incidents or welfare concerns.
• Maintain safe, welcoming atmosphere and high standards across the residence at night.
• Carry out regular cleaning and presentation checks across communal spaces.

Skills

Customer service

Hospitality experience

Flexible/adaptable

Digital systems familiarity

Tools

Digital systems literacy

Job description

Night-Time Duties

Manchester, Circle Square

Hourly Rate: £13.45 plus generous benefits (please see below).

Contract: Permanent, part-time. A minimum commitment of 18 hours per week

Required Days of Work: Varied each week. flexibility is required throughout the week

Working Hours: Between 9pm-6am Sunday to Thursday. 10pm-7am Friday & Saturday. Varied shift patterns. Full flexibility required.

Overtime: We offer overtime opportunities to support both planned and unplanned shift cover. These additional hours help us maintain the exceptional service and support our residents expect.

Where Ambition Lives

At Vita Student, we create more than premium student accommodation; we create unforgettable experiences for a global community of ambitious students. From industry-leading spaces and first-class services to vibrant communities and exceptional support, everything we do is designed to help our residents thrive. Our residences are home to students from around the world, and we’re proud to provide an environment where they can live without limits and focus on achieving their ambitions.

We are looking to appoint a night-time Customer Service Assistant to play a key role in creating an exceptional home-away-from-home experience for residents. Combining outstanding customer service with hands-on facilities support, this role helps maintain a safe, welcoming and well-presented environment throughout the night, ensuring the high standards synonymous with Vita Student are consistently delivered.

Vita Student’s Customer Service Assistant

Responsible for delivering a personalised and proactive resident experience, the night-time Customer Service Assistant supports the needs of a diverse global student community throughout the overnight period. From providing local knowledge and resolving enquiries to maintaining exceptional communal spaces and facilities, the role contributes to the seamless, five-star experience that sets Vita Student apart.

Student Experience & Customer Service

• Provide a warm, professional and welcoming reception experience for residents, guests and visitors.
• Build positive relationships with residents, creating an approachable and supportive environment.
• Respond confidently to resident enquiries, offering guidance, information and practical support.
• Take ownership of challenges and concerns, delivering effective solutions with a positive and proactive approach.
• Manage and organise parcel deliveries accurately, ensuring a smooth and efficient collection experience.
• Act as the first point of contact for incidents, emergencies or welfare concerns, following procedures and escalating appropriately when required.
• Help maintain a safe, secure and welcoming atmosphere across the residence throughout the night.

Maintaining Vita Student's Premium Facilities

• Maintain the presentation, cleanliness and upkeep of the residence to exceptional standards.
• Carry out regular cleaning and presentation checks across communal spaces, ensuring environments remain welcoming, safe and resident-ready at all times.
• Complete routine building inspections throughout each shift, identifying, reporting and addressing potential hazards where appropriate.
• Conduct comprehensive block walks every 4-6 hours, surveying all areas of the building and accurately recording observations.
• Replenish resident amenities and refreshments, including coffee beans, tea, milk and vending machine products.
• Promote respectful use of communal facilities and address issues that may impact the resident experience.
• Maintain waste management areas in line with health and safety requirements, ensuring spaces remain clean, organised and hazard-free.
• Support the overall safety, operational readiness and presentation of the building during overnight hours.

Who We’re Looking For

An enthusiastic, proactive and service-focused individual who takes pride in creating exceptional experiences for others. Comfortable working independently and taking ownership during overnight hours, the successful candidate will combine outstanding customer service skills with a hands-on approach to maintaining the high standards expected within a premium student living environment. A positive attitude, strong sense of responsibility and genuine passion for people are essential.

Professional Experience

• Experience delivering exceptional customer service within a hospitality, accommodation, retail, leisure or similarly customer-focused environment.
• A hands-on and proactive approach to maintaining clean, safe and welcoming spaces, with strong attention to detail and presentation standards.
• Confidence using a range of digital systems, technology and software to support day-to-day operations.
• Experience managing competing priorities and working effectively with minimal supervision.
• Ability to resolve enquiries and challenges professionally while maintaining a positive customer experience.

Personal Qualities and Characteristics

• A commitment to creating an inclusive and welcoming environment where colleagues, residents and guests from all backgrounds feel respected, valued and supported.
• Excellent communication and interpersonal skills, with the ability to engage confidently with a diverse global community. Additional language skills would be advantageous.
• Strong organisational skills with the ability to remain calm, professional and solutions-focused in challenging situations.
• Adaptable, positive and proactive, with a willingness to support changing operational needs.
• Resilient and resourceful, demonstrating sound judgement when responding to unexpected situations.Able to carry out the duties of the role, which may include periods of standing and repetitive tasks. Reasonable adjustments will be considered where appropriate.
• Flexible and reliable, with the ability to support a 24-hour operation, including weekends, bank holidays and peak trading periods. Every effort will be made to accommodate religious, cultural and personal commitments while maintaining service delivery to residents.
• As part of our diverse, global community, our team demonstrate respect, inclusion and professionalism in every interaction.

Why Join the Vita Student Team?

We believe exceptional experiences start with exceptional people. That's why we invest in our colleagues, providing opportunities to grow, develop and build rewarding careers within a business that is redefining premium student living.

Holidays

Holidays are paid on a pro-rata basis which is reflective of hours worked. Our team receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.

Perkbox

All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension

We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Parties & Events

We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Recognition Programmes

We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

Career Development

Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

24/7 Employee Assistance

The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.