Community Director | General Manager

Apply Now; Hamilton; On-site; CAD 95,000 - 130,000; Full time

Benefits offered by this job

Team meals

Making Today Great time

VIVA Scholarship

Orange Dot Program

Job summary

V!VA Retirement Communities in Ancaster, Ontario seeks a Community Director/General Manager to lead operations, sales, and member experience at a premier retirement community. This role oversees seven department managers and reports to the VP, Community Experience, with a dotted line to Marketing and Sales.

The position emphasizes culture of service, staff development, safety, and community engagement. The ideal candidate will have 5+ years in a senior leadership role in retirement living, a

Qualifications

• Minimum 5 years in a senior leadership role within assisted living or retirement living.
• Graduate of a post-secondary institution in a relevant field.
• Practical knowledge of human resources, financial management, project management and facility operations.
• Proven ability to develop and execute business plans with operational and marketing components.
• Strong written and verbal communication; comfortable interacting with members, families and external services.
• Strong computer skills including Excel, Word and related software.

Responsibilities

• Manage day-to-day operations with department managers and maintain engagement.
• Implement pre-opening plans and adjust to community needs.
• Align community with operational objectives and set team goals.
• Monitor annual budget and take corrective actions to meet targets.
• Develop local and company-wide marketing campaigns with VP of Marketing.
• Collaborate with Home Office on sales strategies and execution.
• Foster ties with members, families and the local community.
• Schedule staffing to meet budget and community needs.
• Provide onboarding and ongoing training per V!VA practices.
• Model a culture of service and recognition.

Skills

Leadership

Communication

Budgeting

Strategic planning

Team development

Education

Post-secondary degree in relevant field

Tools

Excel

Word

Job description

Find your opportunity to Make Today Great!

If creativity, innovation, service and a chance to make a real differencein peoples’ lives are important to you, wewant you on our team. Please see below for current job opportunities. While we thank allrespondents, only those underconsideration will be contacted.

Community Director | General Manager

Would you like to fill the time withfulfillingwork for Seniors?

Join a company that believes in Making Today Great!

Work for a Premier Retirement Community and employer in Ancaster, Ontario

Be a part of a team that shares a passion for making a positive impact and see why we are Happier Here™!

Enjoy competitive salary and health benefits, team meals, vacation, sick pay and more!

About V!VA Retirement Communities

What do you get when a team of experienced industry professionals combine their passion and decide it’s time to raise the bar in the retirement living industry? You get V!VA Retirement Communities. At V!VA, we aren’t about grand statements or lofty ideals. We are a team committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry.

It’s our shared values that make for a refreshing and caring approach to retirement living and help us achieve our mission –Making Today Great!

A New Opportunity Awaits

Reporting to the Vice President, Community Experience, the Community Director is directly responsible for the overall management of the Community which includes having the seven department managers reporting directly into the role (Concierge & Office Manager, Building Services Manager, Community Relations Manager, Executive Chef, Culinary Services Manager, Wellness Manager and Lifestyles Manager). The key accountabilities include Community and financial management, working to continuously improve the Community Member experience and on-going Team Member development and experience. The Community Director is responsible for creating a positive, innovative and inspirational environment where Team Members trust and respect is demonstrated through their ability to embrace and deliver the Orange Dot Values with Community Members, each other and all stakeholders. As this role also encompasses responsibility for sales and marketing, there is a ‘dotted line’ accountability to the VP of Marketing and Sales.

V!VA leaders work collaboratively to provide consistent and exceptional service to our Community Members by creating places where they love to live and laugh. They inspire innovation, creativity, passion and a love of service for our Team Members.

Responsibilities will include, but are not limited to:

• Manage the day-to-day operations of the Community providing leadership and guidance to the department managers and ensuring a high level of engagement and team morale.
• Implement strategies and initiatives developed during pre-opening; adjust plans to respond to needs of the Community and Community Members.
• Align the Community with the V!VA operational objectives and set goals for yourself and others to achieve those objectives.
• Monitor the financial performance of the Community against the annual budget, accounting for variances and implementing corrective actions as required to meet budget objectives.
• Identify, assess and resolve issues encountered in the day-to-day operations of the Community.
• Liaise with the VP of Marketing to establish, develop and/or implement local and company-wide marketing campaigns, strategies and programs.
• Work closely with Home Office to develop local quarterly and annual sales strategies, and ensure that the agreed upon plans are implemented, measured and that result accountabilities are clear and achieved.
• Identify, assess and engage in initiatives that will build strong ties between the Community Members, their families and the local community.
• Work with department managers to determine staffing requirements for the Community and ensure scheduling is aligned with the operating budget.
• Monitor the performance of all Team Members and use a variety of methodologies (ie: coaching, training, progressive performance management protocols) to ensure performance and behaviour aligns with V!VA’s culture, performance and job expectations.
• Ensure that all Team Members are effectively oriented to the Community and V!VA philosophies and practices including but not limited to delivering V!VA Onboarding and Orientation and V!VA U.
• Be a role model in driving our Culture of Service and Culture of Recognition through consistently superior service delivery and Team Member engagement.
• Actively participate in all safety related protocols (food safety, sanitation, etc) to maintain a safe working and living environment.
• Work collaboratively with all V!VA Managers to provide the Community with leadership, professionalism, passion and innovation.
• Other duties as assigned.

In order to qualify for this role, you will have:

• Minimum of 5 years’ experience in a senior leadership role within the assisted living or retirement living or health-care industry.
• Graduate of a post-secondary institution in a relevant field.
• Practical knowledge of human resources, financial management, project management and facility operations.
• Operational experience in setting priorities, developing work schedules, monitoring progress and reporting on details of the overall operation of the facility.
• Proven experience in developing and executing effective business plans, incorporating both operational and marketing components.
• Strong written and verbal communication skills are essential; comfortable interacting in a leadership role with Community Members, their families and external services and resources.
• Strong computer skills for job related functions including use of Excel, Word and various job-related software programs.
• The ability to work in a busy environment with frequent interruptions, as well as the ability to work flexible hours including evenings and weekends.
• Ability to bend, stretch, sit and stand for long periods.
• Ability to manage stress and manage the stress of others.
• Satisfactory Criminal Reference Check, including the Vulnerable Sector Screening.

Above all, you will share our commitment to upholding the V!VA Values and Culture. If making a difference in people’s lives is appealing to you, we would love to hear from you!

A full job description will be provided to eligible candidates during the recruitment process.

The Rewards

In exchange for all your hard work and determination, you will be rewarded with a competitive wage plus a great host of benefits, including:

• Team Meals. A weekly team lunch specially prepared by your talented Culinary Team.
• Making Today Great time. ‘Making Today Great!’ is our purpose, so each day you will be given time to share your experiences about how you’ve made Today Great for a Community Member and/or Team Member or how someone has made your day great!
• V!VA Scholarship. If you’re interested in taking a course that will benefit your career at V!VA, we’re happy to chip in.
• Orange Dot Program. Ever wanted to thank a fellow colleague for going above and beyond? Well, with V!VA’s Orange Dot Program, you can! Thank someone for doing a great job by rewarding them with points or receive your own points and redeem them for tons of great stuff.

V!VA Retirement Communities welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Successful Applicants will be required to show proof of eligibility to work in Canada for the next 6 months.

V!VA Retirement works and operates in the vulnerable sector and the well-being of our community members and team members is important. For this reason, V!VA Retirement Communities requires all new team members are vaccinated for COVID-19.

Accommodation, including for those who cannot be vaccinated for COVID-19 due to religious or medical reasons, will be provided in accordance with V!VA Retirement’s obligations under the OntarioHuman Rights Code, as amended from time to time, and theAccessibility for Ontarians with Disabilities Act, as amended from time to time.

Additional Information

• We use AI tools in screening applications
• Vacancy Status: Existing