customer service assistant

Government of Canada; Duncan; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading governmental organization is looking for a spokesperson to handle client inquiries and complaints. This role requires excellent oral and written communication skills, reliability, and a focus on client satisfaction. Candidates should have a relevant diploma and at least 2 years of experience in a similar role.

Benefits

Dental plan

Health care plan

Vision care benefits

Qualifications

• Minimum of 2 years experience in a relevant field.
• Certificate or diploma preferred.
• Strong interpersonal skills needed.

Responsibilities

• Act as spokesperson for the organization.
• Address customer complaints and inquiries.
• Maintain inventory and office supplies.

Skills

Attention to detail

Client focus

Excellent oral communication

Excellent written communication

Organized

Dependability

Team player

Ability to multitask

Education

College, CEGEP or other non-university certificate or diploma (1-2 years)

Job description

Overview Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Act as spokesperson for an organization
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Answer clients' inquiries and provide information

Additional information Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability
• Honesty

Benefits Health benefits

• Dental plan
• Health care plan
• Vision care benefits