Customer Service and Sales Representative

Pure Lifestyle Inc,; Surrey; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in the service industry is seeking an enthusiastic Customer Service and Sales Representative for its Richmond, BC location. The ideal candidate will be passionate about providing excellent service and building strong customer relationships, with a focus on achieving sales goals.

Qualifications

• 1-2 years of experience in customer service, sales, or related role required.
• Ability to establish rapport with diverse customers.
• Goal-oriented with a proven ability to meet sales targets.

Responsibilities

• Provide support to customers by addressing inquiries and resolving issues.
• Build and maintain positive customer relationships for satisfaction.
• Achieve or exceed monthly sales targets through upselling.

Skills

Communication

Interpersonal skills

Sales techniques

Customer retention strategies

Multitasking

Time management

Education

4-year university degree or formal education (preferred)

Tools

CRM software

Microsoft Office Suite

Job description

Customer Service and Sales Representative

We are committed to delivering exceptional customer experiences and driving growth through innovative sales strategies. We are looking for an enthusiastic and results-driven Customer Service and Sales Representative to join our dynamic team in Richmond, British Columbia. If you’re passionate about providing outstanding service and building strong customer relationships, this could be the perfect opportunity for you!

Key Responsibilities

• Provide support to customers by addressing inquiries, resolving issues, and delivering product / service information based on customer needs
• Build and maintain positive customer relationships to ensure satisfaction and loyalty
• Handle complaints professionally and escalate unresolved issues to the appropriate teams, if necessary
• Identify customer needs and recommend tailored products or services to meet those needs
• Achieve or exceed monthly sales targets through upselling, cross-selling, and proactive outreach to new and existing clients
• Stay informed about current product offerings, promotions, and industry trends
• Conduct follow-ups with customers to ensure satisfaction and explore additional sales opportunities

Qualifications

• A 4-year university or formal education is preferred, but not required
• 1-2 years of experience in customer service, sales, or a related role is required
• Exceptional communication and interpersonal skills
• Ability to quickly establish rapport with a diverse range of customers
• A goal-oriented mindset with a proven ability to meet or exceed sales targets
• Proficiency in CRM software and Microsoft Office Suite
• Strong multitasking and time management skills
• Knowledge of sales techniques and customer retention strategies

If you are ready to excel in a fast-paced and rewarding environment, we encourage you to apply! Please submit your resume highlighting your qualifications and why you are the ideal candidate for this position. Applications can be submitted directly through ZipRecruiter.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Health and Human Services

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