Customer Service and Inside Sales Representative (Maternity Leave Replacement)

New Roots Herbal Inc.; Vaudreuil-Dorion; Hybrid; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus plan after three months

Job summary

New Roots Herbal, based in Vaudreuil-Dorion, Canada, is seeking a Customer Service and Inside Sales Representative to cover a maternity leave. The role handles orders, inquiries, and account management, with SAP entry and promotions support. Fluency in English and French is required to serve clients across Canada.

The position is on site, 40 hours/week, with a temporary assignment through March 2028. The ideal candidate has 1–3 years in customer service, strong communication, multitasking

Qualifications

• 1–3 years of customer service as an order clerk.
• Strong interpersonal and communication skills.
• Proficiency in English and French (written and verbal).
• Organized, detail oriented and able to multitask.
• Experience with SAP is an asset.

Responsibilities

• Process customer orders (phone/email/online) and answer inquiries.
• Enter sales orders in SAP.
• Manage customer accounts, inquiries, issues and complaints.
• Handle returns, damaged products and pricing errors.
• Maintain excellent relationship with customers.
• Promote products and inform customers about promotions.
• Cover internal sales territory by phone (not telemarketing).
• Perform other related duties as required.

Skills

Customer service

Bilingual EN/FR

Communication skills

Microsoft Office

SAP (asset)

Team player

Multitasking

Education

High School Diploma

Customer service training

Administration training

Tools

Microsoft Office

SAP

Job description

Customer Service and Inside Sales Representative (Maternity Leave Replacement)

New Roots Herbal

About Us

New Roots Herbal is one leading manufacturer and distributor of high-quality natural health products in Canada. Based in Vaudreuil-Dorion, the company is growing and looking for dynamic and motivated people. Are you currently seeking a new challenge that will have a direct positive impact on the well-being of thousands of people? Join our team and help us make a difference.

Main Tasks and Key Responsibilities

• Process customer orders (phone/email/online) and answer their inquiries.
• Enter sales orders in SAP.
• Manage customer accounts, inquiries, issues, and complaints.
• Handle returns, damaged products, and pricing errors.
• Maintain excellent relationship with customers.
• Promote our products and inform customers about current promotions.
• Manage an assigned internal sales territory by phone (*The position does not involve telemarketing*).
• Perform other related duties as required.

Required Competences and Skills

• Possess one 1-3 years of experience in customer service as an order clerk.
• Strong interpersonal skills and the ability to communicate effectively.
• Excellent written and verbal communication skills in English and French (90 % of our clients are located across Canada and are mostly English-speaking).
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Well organized, detail oriented and a good team player.
• Self-motivated, able to multitask, and comfortable working with minimal supervision.
• Experience in sales and/or natural health products (an asset).
• Experience with SAP (an asset).
• Thrives in fast-paced environment and remains calm under pressure.

Education

High School Diploma (or equivalent)

Training in customer service, administration, or business (an asset)

Schedule

Monday to Friday - 40 hours / week

Rotation from 9:00 a.m. to 5:00 p.m. / 8:00 a.m. to 4:00 p.m. / 7:00 a.m. to 3:00 p.m. (including one Friday off per month)

Temporary position to cover a maternity leave (until the end of March 2028).

*We offer a competitive salary and a bonus plan after three (3) months.

Only candidates selected for an interview will be contacted. No Agency please.