Customer Service and Finance Clerk

Erin; Erin; On-site; CAD 46,000 - 53,000; Full time

Job summary

The Town of Erin is seeking a Customer Service and Finance Clerk to support the Finance Department with front-line customer service, accounts payable, taxation, and revenue administration. The role involves transitioning from Keystone to Microsoft Dynamics 365 and ensuring accurate financial operations.

Based in the Townhall and working 35 hours per week, this temporary full-time position offers exposure to municipal finance processes and a supportive work environment within Erin's growing

Qualifications

• Post-secondary diploma in Business Administration, Office Administration, Accounting, Public Administration, or related field.
• 1 to 3 years of relevant experience in customer service, accounts payable, or financial administration.
• Experience with Microsoft Office and municipal ERP systems is an asset.

Responsibilities

• Provide front-counter and telephone customer service to residents, vendors, and visitors.
• Process front desk payments and maintain accurate transaction records.
• Process accounts payable transactions including invoices and approvals.
• Assist with taxation, water billing, and revenue administration.

Skills

Customer service

Communication

Time management

Attention to detail

Teamwork

Education

Business Administration diploma

Tools

Microsoft Office

Keystone ERP

Microsoft Dynamics 365 BC

Job description

Administration Temporary Full Time Clerical

8 days ago Requisition ID: 1025

Position Title:Customer Service and Finance Clerk
Competition Number: 26-20
Division:Finance
Primary Work Location:Townhall (5684 Trafalgar Rd. Hillsburgh)
Number of vacancies: 1
Type of vacancy: Current
Rate of Pay:$33.17 - $38.80 per hour (Grade 4)
Status:Temporary, Full Time (35 hours / week)
Length of Contract: Up to six (6) months; contract may be eligible for extension.
Posting Dates: October 27, 2026 – November 13, 2026

ABOUT US

Nestled on the edge of the Greater Toronto Area (GTA), Erin is more than just a town—it's a vibrant and progressive community that thrives amidst the beauty of rolling hills. As you step into Erin, you'll experience a place on the rise, experiencing explosive growth fueled by its strategic location and forward-thinking approach. The landscape is a testament to nature's artistry, with lush greenery and picturesque views that soothe the soul. But Erin is not just about scenery; it's about progress. With all the amenities of urban living at hand, residents enjoy a quality of life that balances convenience with tranquility. The heartbeat of Erin lies in its infrastructure, continuously evolving to meet the needs of its expanding population. From a state-of-the-art treatment facility ensuring clean water for all, to major water and sewer projects paving the way for future development, Erin is laying the groundwork for a sustainable tomorrow. At the helm of this transformation is a municipal team renowned for its progressive and innovative spirit, driving Erin to become one of Ontario's fastest-growing communities. In Erin, the journey toward progress is as scenic as it is promising, offering a glimpse into the future of modern living intertwined with the beauty of nature.

WHY ERIN?

• Vibrant Workplace Culture -Enjoy engaging town events and team celebrations that bring the team together and make work fun.
• Supportive & Inclusive Environment- We prioritize employee well-being, foster a caring and respectful workplace, and embrace culture, diversity, and innovation to drive meaningful change.
• Growth & Development Opportunities -We are committed to supporting staff learning through internal and external training and development programs.
• Secure Retirement Planning -Create peace of mind for your future with a Defined Benefit Pension Plan through OMERS.

POSITION OVERVIEW

Reporting to the Manager, Finance and Deputy Treasurer, the Customer Service and Finance Clerk provides front-line customer service and financial administrative support to the Finance Department, with responsibilities including customer service, accounts payable (“AP”), taxation and revenue administration, payment processing, and general financial operations. The position serves as a key point of contact for residents, taxpayers, vendors, and visitors, providing timely and accurate information and support. The Customer Service and Finance Clerk will also support the Finance team through the transition from the Keystone system to Microsoft Dynamics 365, assisting with implementation activities, data validation, testing, process documentation, and other transition-related work as required.

MAJOR RESPONSIBILITIES:

• Provide professional front-counter and telephone customer service to staff, residents, ratepayers, visitors, vendors, and other customers, responding to inquiries and directing matters appropriately.
• Maintain a broad working knowledge of municipal services and assist customers with inquiries, applications, forms, billing information, payment options, and service requirements.
• Receive and respond to customer inquiries and concerns, exercising sound judgment to resolve routine matters or coordinate appropriate follow-up.
• Process front desk payments, including cash, debit, credit card, cheque, and electronic payments, and maintain accurate transaction records ensuring revenues are accurately recorded to the appropriate accounts.
• Process accounts payable transactions, including reviewing invoices for accuracy, appropriate authorization, supporting documentation, coding, and approvals.
• Coordinate invoice processing and follow up with departments and vendors regarding approvals, coding, discrepancies, outstanding invoices, and payment inquiries.
• Maintain accurate vendor and accounts payable records and assist with reconciliations, year-end schedules, audit documentation, and other financial reporting requirements.
• Support taxation and water billing administration, including assisting with account maintenance, ownership and address changes, tax certificates, pre-authorized payment plans, routine adjustments, and customer documentation as required.
• Assist with processing vendor payments, corporate credit card transactions, employee expense reimbursements, EFTs, and cheques in accordance with established Town procedures as required.
• Support the Finance team through the transition from Keystone to Microsoft Dynamics 365 Business Central, assisting with implementation activities, data validation, testing, process documentation, and other transition-related work as required.
• Perform other duties as assigned.

POSITION REQUIREMENTS:

• Post-secondary diploma in Business Administration, Office Administration, Accounting, Public Administration, or a related field; Equivalent combinations of education and experience may be considered.
• 1 to 3 years of relevant experience in customer service, accounts payable, financial administration, cash handling, or a related environment; previous municipal or public sector experience is considered an asset.
• Strong customer service and interpersonal skills with the ability to communicate effectively and professionally with residents, staff, council and community partners.
• Experience with accounts payable, invoice processing, vendor payments, financial transactions, or related finance functions.
• Experience handling cash, balancing transactions, and maintaining accurate financial records.
• Experience with property taxation, utility billing, accounts receivable, payment processing, or finance administration is considered an asset.
• Strong attention to detail, accuracy, organization, time management, and ability to manage competing priorities.
• Ability to work independently while contributing positively as part of a team.
• Strong aptitude for learning and adapting to new software, financial systems, and technology, with the ability to quickly develop proficiency in new processes and applications.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams; experience with Keystone, Microsoft Dynamics 365 Business Central, or other municipal financial and enterprise resource planning (ERP) systems is considered an asset.
• Knowledge of municipal taxation, MPAC, utility billing processes, and applicable municipal legislation is considered an asset.
• High level of discretion, confidentiality, and adherence to privacy legislation and organizational policies.
• Strong commitment to fostering a healthy, safe, and respectful workplace.
• Police Criminal Record Check satisfactory to the Town.

WORKING CONDITIONS AND ENVIRONMENT

• This position works 35 hours a week, typically between the hours of 8:30am-4:30pm, Monday to Friday, with occasional flexibility as required.
• The incumbent is required to work exclusively from the Townhall; remote or hybrid work arrangements are not available for this position.
• The role involves regular interaction with the public and requires professionalism, tact, and diplomacy at all times.

DIVERSITY AND ACCOMMODATION

The Corporation of The Town of Erin celebrates diversity, and we are proud to be an equal opportunity employer. We are committed to creating equitable opportunities and an inclusive environment for all employees and applicants. We make employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status. The foregoing represents a reasonable statement of the requirements of this position. We use the information collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of job selection only.

Accommodation is available for all parts of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act. Should you require accommodation to participate in the application process, please contact [e-mail] . In your email, please ensure the subject line states "Accommodation Request: Position Title". Please be advised that you may be requested to provide supporting documentation to ensure that appropriate accommodation is provided.

USE OF AI DURING RECRUITMENT:

Our applicant tracking system includes artificial intelligence (AI) features that may assist staff in reviewing applications, such as highlighting relevant work experience. AI does not make screening, interview, or hiring decisions. All employment decisions are made by Town of Erin staff in accordance with applicable policies and procedures.