Customer Service Analyst

Ford Motor Company; Paris; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading automotive company is seeking a Bilingual Customer Service Representative to manage parts and service inquiries while providing exceptional support to dealerships. This role requires fluency in French and English, strong interpersonal skills, and a collaborative approach to problem-solving. Join a diverse and dynamic team at Ford Motor Company, where your customer service skills can thrive in a supportive environment.

Qualifications

• Fully fluent in French and English; strong communication and leadership skills.
• Organizational skills and ability to work in a team environment.

Responsibilities

• Respond to and resolve parts and service inquiries from dealers.
• Assist in ordering parts and managing orders efficiently.
• Provide modifications and handle emergency orders.

Skills

Customer Service

Interpersonal Skills

Organization

Leadership

Teamwork

Education

College Diploma or Equivalent

Undergraduate Degree (Preferred)

Tools

Microsoft Office

Job description

Job Description

Posting Title: Customer Service Representative (Bilingual)

Salaried Bargaining Unit, Local 1324

Class: 10

Responsibilities

The general duties of this position include:

• Responding to and resolving parts and service field inquiries from dealership and company representatives.
• Responding to unit down website requests and issues.
• Providing modifications and/or substitutions of parts to expedite vehicle repairs and service.
• Assisting in ordering parts directly from manufacturers or assembly plants.
• Referencing orders, providing promise dates, processing back orders, and manually entering orders into U.S. and Canadian systems as required.
• Answering and responding to dealer parts and service needs via telephone and online systems, including email.
• Facilitating and assisting in the redirection of parts, including referral and emergency orders.

Qualifications

Minimum Requirements:

• Undergraduate degree preferred; college diploma or equivalent required.
• Must be fully fluent (read, write, speak) in French and English.
• Strong interpersonal and customer service skills.
• Ability to work in a team-based environment.
• Strong organizational and administrative skills.
• Ability to multi-task.
• Demonstrated leadership aligned with Ford's core values, along with excellent interpersonal, team-building, and communication skills.

Preferred Requirements:

• Microsoft Office proficiency (Word, Excel, Outlook).

Apply your proven skills with an industry-leading organization. We thank all applicants; only those selected for an interview will be contacted.

Ford of Canada is an Equal Opportunity Employer committed to a diverse workforce. Accommodations are available upon request for applicants with disabilities during the recruitment process. Please inform Human Resources of any accommodation needs.