Customer Service Agent (PT)

Jazz Aviation LP; Whitehorse; On-site; CAD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking company as a Customer Service Agent, where you will play a crucial role in ensuring a seamless travel experience for passengers. This position offers the opportunity to work in a dynamic airport environment, greeting travelers, assisting with check-ins, and ensuring safety and satisfaction. With a commitment to diversity and inclusion, this role not only provides a platform for personal growth but also offers exciting perks like special rates on travel. If you have a passion for customer service and thrive in a fast-paced setting, this is the perfect opportunity for you to make a difference in the aviation industry.

Benefits

Special rates on airfare

Car rentals

Hotel accommodation

Vacation packages

Cruises

Transfer opportunities to other locations

Management career path

Qualifications

• Minimum one year of customer service experience required.
• High school diploma or equivalent is mandatory.

Responsibilities

• Greet and assist passengers with check-in and baggage tagging.
• Provide outstanding customer service and handle inquiries.

Skills

Customer Service

Problem-Solving

Communication Skills

Bilingualism (English and French)

Education

High School Diploma

Post-Secondary Courses in Travel and Tourism

Tools

Airline Reservation System

Computer System

Job description

Job Description - Customer Service Agent (PT) (YXY-CSA-5200-25)

The initial review of applications will begin on the "Apply by Date" indicated. Applications received after this date may not be considered. Exception: Some positions may remain posted for applicant evaluation on an as needed basis. Please note that job postings will in general remain posted until such time as the position is filled.

Customer Service Agent (PT)

Apply by Date: Apr 17, 2025

Primary Location

CA-YT-Whitehorse

Schedule

Part-time

Job Type: Permanent

Shift: Shift Work

Jazz was voted one of Canada’s Best Diversity Employers 2024 and one of Canada’s Top Employers for Young People in 2023!

As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express. In the course of a day, you will be responsible for greeting passengers, assisting them with their check-in and bag tagging via our web-based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station. You may be asked to lift a suitcase or push a wheelchair. The airport can be a fast-paced environment during the aircraft arrival and departure period; however, safety and customer service is our top priority!

Join our team and you and your immediate family members will enjoy perks such as: special rates on airfare, car rentals, hotel accommodation, vacation packages and even cruises. Transfer to any of our other Canadian locations when we have open positions, or take a management career path!

Our Customer Service Agent explains why she is passionate about her work:

To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:

• Using an airline computerized system:
  • Make reservations and assessing fares.
  • Ticketing and complete daily sales reports.
  • Passenger check-in.
  • Check, weigh the baggage, calculate any excess baggage charges and process payment.
• Make general passenger announcements.
• Liaise with external and internal customers (e.g., ramp agent, flight crew, dispatch, etc.).
• Provide outstanding customer service answering general inquiries at the airport.
• Handle and resolve customer complaints.
• Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
• Other related duties as assigned.

Depending on the base, other duties may include:

• Handle missing baggage and damaged baggage claims.
• Jet-way operation.
• Conduct radio communications with aircraft and record flight information.

Qualifications:

• High school diploma or equivalent.
• Previous airline experience or post-secondary courses in travel and tourism are definite assets.
• Minimum one (1) year of customer service experience.
• General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system is considered an asset.
• Demonstrated judgment and problem-solving ability and effective decision-making skills.
• Excellent interpersonal, verbal and written communications skills.
• Ability to work varying shifts, handling tight deadlines, and prioritization of multiple tasks.
• If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
• French language is considered an asset.

*Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.

We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at [e-mail] if you would benefit from an accommodation during the recruitment process.

Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.