Customer Service Agent (PT)

Jazz Aviation; Whitehorse; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team as Customer Service Agents. In this role, you will be the face of the company, providing exceptional service to passengers at the airport. Your responsibilities will include managing reservations, assisting with check-ins, and ensuring a smooth boarding process. This is a fantastic opportunity for those who thrive in dynamic environments and enjoy helping others. Join a diverse and inclusive workplace that values your unique contributions and fosters a culture of belonging. If you're passionate about customer service and ready to make a difference, this role is perfect for you.

Qualifications

• Minimum one year of customer service experience required.
• High school diploma or equivalent is mandatory.

Responsibilities

• Greet and serve passengers at airport counters and gates.
• Handle customer complaints and provide assistance to passengers.

Skills

Customer Service

Problem-Solving

Communication Skills

Computer Skills

Bilingualism (English and French)

Education

High School Diploma or Equivalent

Post-Secondary Courses in Travel and Tourism

Tools

Airline Reservation System

Computer (General Use)

Job description

To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:

• Using an airline computerized system: Make reservations and assess fares; Ticketing and complete daily sales reports; Passenger check-in; Check and weigh the baggage, calculate any excess baggage charges, and process payment.
• Make general passenger announcements.
• Liaise with external and internal customers, i.e., ramp agents, flight crew, dispatch, etc.
• Provide outstanding customer service by answering general inquiries at the airport.
• Handle and resolve customer complaints.
• Departure Gate customer service and boarding, as well as providing assistance to passengers to and from the aircraft.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
• Other related duties as assigned.

Depending on the base, other duties may include:

• Handle missing baggage and damaged baggage claims.
• Jet-way operation.
• Conduct radio communications with aircraft and record flight information.

Qualifications:

• High school diploma or equivalent.
• Previous airline experience or post-secondary courses in travel and tourism are definite assets.
• Minimum one (1) year of customer service experience.
• General computer experience including the ability to type and navigate the internet, as well as any previous experience using an airline reservation system is considered an asset.
• Demonstrated judgment, problem-solving ability, and effective decision-making skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work varying shifts, handle tight deadlines, and prioritize multiple tasks.
• If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
• French language is considered an asset.
• Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.

Jazz recognizes that the best talent includes people of all backgrounds, abilities, and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success, and we recognize the importance of a workforce that is reflective of the communities we serve.