Customer Service Agent (PT)

Jazz Aviation LP; Gander; On-site; CAD 30,000 - 40,000; Part time

Job summary

A leading company in the aviation industry is seeking a part-time Customer Service Agent in Gander. The role involves assisting passengers with check-in, handling baggage, and ensuring exceptional customer service in a fast-paced airport environment. Candidates should possess strong communication skills and a high school diploma. Opportunities for career advancement and various perks, including discounted travel, are available.

Benefits

Discounted airfare

Car rentals

Hotel stays

Vacation packages

Cruises

Qualifications

• 1 year of customer service experience required.
• Previous airline experience or courses in travel and tourism are assets.

Responsibilities

• Greet passengers and assist with check-in and boarding.
• Handle customer complaints and inquiries at the airport.
• Perform duties following safety policies and procedures.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma

Tools

Airline reservation systems

Computer skills

Job description

Job Description - Customer Service Agent (PT) (YQX-CSCARGO-5200-25)

The initial review of applications will begin on the "Apply by Date" indicated. Applications received after this date may not be considered. Exception: Some positions may remain posted for applicant evaluation on an as-needed basis. Please note that job postings will generally remain posted until the position is filled.

Customer Service Agent (PT)

Apply by Date: May 14, 2025

Primary Location

Schedule

Part-time

Job Type

Temporary

Term in Months: 4

Shift: Shift Work

Jazz was voted one of Canada’s Best Diversity Employers 2024 and one of Canada’s Top Employers for Young People in 2023!

As a JazzCustomer Service Agent, you will be part of a team representingAir Canada Express. Your responsibilities include greeting passengers, assisting with check-in and bag tagging via our web-based system, and facilitating boarding and deplaning. You may need to lift suitcases or push wheelchairs. The airport environment can be fast-paced, especially during aircraft arrivals and departures; however, safety and customer service are our top priorities.

Join our team and enjoy perks such as discounted airfare, car rentals, hotel stays, vacation packages, and cruises. Opportunities for transfer to other Canadian locations or management career paths are available.

Our Customer Service Agent shares why they are passionate about their work:

To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:

• Using an airline computerized system: make reservations, assess fares, ticketing, complete daily sales reports, passenger check-in, weigh baggage, calculate excess baggage charges, and process payments.
• Make general passenger announcements.
• Liaise with external and internal customers such as ramp agents, flight crew, and dispatch.
• Provide outstanding customer service by answering inquiries at the airport.
• Handle and resolve customer complaints.
• Assist with departure gate customer service, boarding, and passenger assistance to and from aircraft.
• Perform duties following established policies and procedures, prioritizing safety for yourself, colleagues, and customers.
• Other duties as assigned.

Additional duties depending on the base may include:

• Handling missing or damaged baggage claims.
• Operating jet-ways.
• Conducting radio communications with aircraft and recording flight information.

Qualifications:

• High school diploma or equivalent.
• Previous airline experience or post-secondary courses in travel and tourism are assets.
• At least one (1) year of customer service experience.
• Basic computer skills, including typing and internet navigation; experience with airline reservation systems is an asset.
• Good judgment, problem-solving, and decision-making skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work varying shifts, handle tight deadlines, and prioritize tasks.
• If hired, successful completion of the Customer Service Agent Initial training course is required.
• Must obtain and maintain a Restricted Area Identification ID pass.
• French language skills are an asset.*

*Note: Bilingualism is required at some stations. Please indicate if you are bilingual in English and French in your application.

We are committed to accessibility and encourage applicants needing accommodations to contact us at [e-mail] during the recruitment process.

Jazz values diversity and inclusion, fostering a workplace where everyone can be authentic. We recognize that serving diverse passengers effectively depends on a diverse workforce that reflects the communities we serve.