Customer Service Agent (FT)

Jazz Aviation; Victoria; On-site; CAD 35,000 - 45,000; Full time

Job summary

Jazz Aviation, a leading airline, seeks a dedicated Customer Service Agent in Victoria. This role involves providing exceptional customer service, assisting passengers, and managing boarding processes in a fast-paced airport environment. Enjoy benefits like discounted travel and career advancement opportunities while contributing to a diverse and inclusive workplace.

Benefits

Discounted airfare

Car rentals

Hotel stays

Vacation packages

Cruses

Qualifications

• At least one year of customer service experience.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work varying shifts and prioritize tasks.

Responsibilities

• Greet and serve passengers at airport counters and gates.
• Manage departure gate services and assist passengers.
• Use airline systems for check-in and payments.

Skills

Judgment

Problem-solving

Communication

Interpersonal skills

Education

High school diploma or equivalent

Experience in airline or travel and tourism courses

Tools

Airline reservation systems

Computer proficiency

Job description

Jazz was voted one of Canada’s Best Diversity Employers 2024 and one of Canada’s Top Employers for Young People!

Join Jazz as a Customer Service Agent and be part of a team representing Air Canada Express. Your responsibilities will include greeting passengers, assisting with check-in and bag tagging via our web-based system, and facilitating boarding and deplaning at your station. You may need to lift suitcases or push wheelchairs. The airport environment can be fast-paced, especially during aircraft arrivals and departures; however, safety and customer service are our top priorities. Enjoy perks such as discounted airfare, car rentals, hotel stays, vacation packages, and cruises. Opportunities for transfer to other Canadian locations or a management career path are available.

Our Customer Service Agent shares why she is passionate about her work:

Meet Kamaljeet, Customer Service Agent

Purpose of Position:

To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:

• Using airline computerized systems for reservations, fare assessments, ticketing, daily sales reports, passenger check-in, baggage weighing, excess baggage charges, and payments.
• Making passenger announcements.
• Liaising with external and internal customers such as ramp agents, flight crew, and dispatch.
• Providing outstanding customer service and handling inquiries.
• Assisting passengers requiring special handling and resolving complaints.
• Managing departure gate services, boarding, and passenger assistance.
• Performing duties safely and in accordance with policies and procedures.
• Other duties as assigned.

Additional duties depending on the base may include:

• Cargo processing, missing and damaged baggage claims, jet-way operations, and radio communications with aircraft.

Qualifications:

• High school diploma or equivalent.
• Experience in airline or travel and tourism courses is an asset.
• At least one year of customer service experience.
• Computer proficiency, including internet navigation and airline reservation systems, is an asset.
• Judgment, problem-solving, and decision-making skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work varying shifts, meet deadlines, and prioritize tasks.
• Successful completion of the Customer Service Agent training course.
• Ability to obtain and maintain a Restricted Area Identification ID pass.
• English proficiency is required; French is an asset and may be required at some stations.

*Note: Bilingualism in English and French is required at some stations. Please indicate your bilingual abilities in your application.

We are committed to accessibility and encourage applicants to request accommodations during the recruitment process by contacting [e-mail].

Jazz values diversity, abilities, and perspectives, fostering an inclusive and safe work environment where everyone can be authentic. We recognize the importance of a workforce that reflects the communities we serve.