FT Assistant Manager Customer Service

Hannaford Supermarkets; Prince Edward Island; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Front End Supervisor to lead and train associates, ensuring compliance with safety standards and delivering exceptional customer service. This role involves overseeing daily operations, managing cash transactions, and maintaining a clean and organized work environment. The ideal candidate will demonstrate strong communication and leadership skills, fostering a positive atmosphere for both staff and customers. Join a company committed to community engagement and sustainable practices, and make a meaningful impact in your local area.

Qualifications

• Understanding of store operations and merchandising preferred.
• Willingness to learn multiple tasks and technical requirements.

Responsibilities

• Ensure department associates are properly trained by certified trainers.
• Maintain effective communication within the department and store.
• Supervise the operation of the front end and service desk.

Skills

Communication Skills

Customer Service

Problem-Solving

Leadership Ability

Interpersonal Skills

Education

High School Diploma or Equivalent

Job description

Address:

USA-NH-Raymond-2 Freetown Road

Store Code:

Store 08120 Front End (5151618)

About Hannaford:

Hannaford Supermarkets, founded in Portland, Maine in 1883, is rooted in local produce and community engagement. We actively collaborate with local farmers and producers through our Local program, emphasizing local foods, farmland preservation, traditions, and jobs. We are proud to be the first major U.S. supermarket to certify that all seafood is sustainably harvested.

Duties and Responsibilities:

1. Ensure department associates are properly trained by certified trainers.
2. Maintain effective communication within the department, store, and organization through the Cash Office/Front End Communication Board and Task Management.
3. Ensure compliance with sanitation, safety, and food safety standards.
4. Follow all company policies and safety standards.
5. Report equipment repairs or maintenance needs; keep work areas safe and clean.
6. Handle all sales transactions in accordance with company policies and legal requirements.
7. Supervise the operation of the office/service desk/kiosk/front end/bottle room, including cleanliness, customer service, and transaction accuracy.
8. Secure cash drawers when unattended; protect company assets.
9. Understand labor, productivity reports, scheduling, and ordering.
10. Follow standard practices for efficient front-end operations.
11. Assist in performance appraisals and service observations.
12. Maintain a professional appearance and follow personal appearance policies.
13. Perform cashier, bagging, service desk/kiosk, and bookkeeper functions as needed.
14. Support special projects and other duties assigned by the supervisor.

Qualifications:

• High school diploma or equivalent preferred.
• Understanding of store operations and merchandising preferred.
• Strong communication, customer service, and selling skills.
• Interpersonal and organizational skills; leadership ability.
• Willingness to learn multiple tasks and technical requirements.
• Problem-solving skills.
• Minimum age requirements must be met.

Physical Requirements:

• Ability to use computers and communication systems.
• Perform repetitive motions, bend, lift up to 50 lbs., push/pull 75 lbs. occasionally.
• Handle substances related to cleaning, packaging, and produce.
• Stand continuously, with occasional walking.
• Use hands for handling currency and operating equipment.
• Meet activity volume standards; visual acuity for ID checks and documentation.

Preferred Requirements:

• Promote high customer service standards and foster a positive environment.
• Manage front-end operations, schedules, and training effectively.
• Supervise front-end staff performance and compliance with regulations.
• Ensure adherence to anti-money laundering regulations.

Salary range: $18.95 - $27.25 per hour.

Hannaford is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Job Requisition: 424983_external_USA-NH-Raymond