Customer Service Agent (FT)

Jazz Aviation; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Agent to join their dynamic team. In this fast-paced role, you will be the friendly face welcoming passengers at the airport, ensuring their journey is smooth from check-in to boarding. You will utilize a computerized system to assist with reservations, ticketing, and baggage handling while prioritizing safety and exceptional service. With opportunities for career advancement and attractive perks such as discounted travel for you and your family, this position offers a chance to thrive in a supportive environment. If you have a passion for customer service and enjoy working in a vibrant setting, this role is perfect for you!

Benefits

Special rates on airfare

Car rental discounts

Hotel accommodation discounts

Vacation packages

Cruise discounts

Transfer opportunities to other locations

Management career path

Qualifications

• Exceptional customer service skills required for greeting and assisting passengers.
• Ability to handle baggage and provide special assistance as needed.

Responsibilities

• Greet passengers and assist with check-in and boarding processes.
• Handle customer inquiries and resolve complaints effectively.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Education

High School Diploma

Tools

Airline Computerized System

Job description

Jazz was voted one of Canada’s Best Diversity Employers 2024 and one of Canada’s Top Employers for Young People in 2023!

As a Customer Service Agent, you will be part of a team professionally representing Air Canada Express. In the course of a day, you will be responsible for greeting passengers, assisting them with their check-in and bag tagging via our web-based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station. You may be asked to lift a suitcase or push a wheelchair. The airport can be a fast-paced environment during the aircraft arrival and departure period; however, safety and customer service is our top priority!

Join our team and you and your immediate family members will enjoy perks such as special rates on airfare, car rentals, hotel accommodation, vacation packages, and even cruises. Transfer to any of our other Canadian locations when we have open positions, or take a management career path!

Purpose of Position:

To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:

• Using an airline computerized system:
  • Make reservations and assess fares;
  • Ticketing and complete daily sales reports;
  • Passenger check-in;
  • Check, weigh the baggage, calculate any excess baggage charges and process payment.
• Make general passenger announcements.
• Liaise with external and internal customers (i.e., ramp agent, flight crew, dispatch, etc.).
• Provide outstanding customer service answering general inquiries at the airport.
• Assist passengers requiring special handling.
• Handle and resolve customer complaints.
• Departure Gate customer service and boarding, as well as providing assistance to passengers to and from aircraft.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety and the safety of co-workers and customers.
• Other related duties as assigned.

Depending on the base, other duties may include:

• Cargo processing.
• Handle missing baggage and damaged baggage claims.
• Jet-way operation.
• Conduct radio communications with aircraft and record flight information.