Customer Service Agent - $18.00

Europcar Group; Canada; On-site; Full time

Job description

Responsibilities

Return Agent:

• Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.
• Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels.
• Secure the vehicle keys and ensure all personal belongings and luggage are safely removed.
• Complete and submit the required paperwork to notify management of any mechanical damage or issues.
• Review the final rental contract with the customer, clearly explaining all charges.
• Perform other duties as assigned to support business needs and objectives.

Ready Line Agent:

• Maintain a clean, organized, and presentable ready line area.
• Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick‑up.
• Inspect vehicles for quality standards and promptly pull any that need servicing.
• Facilitate vehicle exchanges, swaps, or upgrades based on customer requests.
• Confirm that an adequately completed checkout slip accompanies each vehicle.
• Assist customers in locating their rental cars and help with luggage when necessary.
• Support the efficient flow of vehicles by moving and parking cars within the facility as needed.
• Perform other duties as assigned to support business needs and objectives.

Education & Experience

Valid Driver's License

High School Diploma or equivalent

Desired Qualities

• People skills.
• Ability to troubleshoot with a smile.
• Patience and understanding throughout the rental experience.

Benefits

• Medical, Vision, Dental.
• 401(k).
• Employee Discounts.
• Referral bonus.
• Company‑paid Life Insurance.
• Company‑paid AD&D Insurance.
• Flexible Spending Account.Parental leave.
• Employee assistance program.

Equal Employment Opportunity

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.