Full Time Customer Service Instant Return Representative

Hertz; Canada; On-site; CAD 22,000 - 28,000; Full time

Benefits offered by this job

Up to 40% off of the base rate of any

Discounted Travel and Food

Career Growth with hands-on learning

Job summary

Hertz is seeking a full-time Instant Return Representative at our airport location in Canada. You will be the brand ambassador, delivering fast, friendly service as customers return their vehicles and ensuring a smooth, valued experience.

Responsibilities include processing vehicle returns per policy, inspecting vehicles for damage, collecting related charges, answering questions, and guiding customers with directions and extras.

Qualifications

• Strong oral and written communication skills.
• Ability to build relationships with customers.
• Ability to multitask and handle multiple duties.
• Background check disclosure and clearance as required.

Responsibilities

• Manage vehicle return process per Hertz policies.
• Inspect returning vehicles, document damages and charge if applicable.
• Provide exemplary customer service and resolve concerns.
• Deliver directions and assist with luggage and other requests.
• Enter required information and participate in incident reporting.
• Contribute to continuous improvement through customer feedback.

Skills

Communication skills

Customer relationship

Multitasking

Upselling

Ownership & initiative

Job description

Wage: $17.75 per hour

Job Description: The full time Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

Responsibilities:

• Providing exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures.
• Resolving customer service concerns and issues professionally and effectively.
• Inspecting the returning vehicle, recording any new damage, and completing the required documentation.
• Collecting damage costs for minor damages as outlined by company policy and procedures.
• Driving continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Adhering to all company policies and procedures.
• Providing directions in a courteous and expeditious manner.
• Following guidelines of the customer service training provided to employees and successfully resolving customer issues, leaving customer with a positive experience.
• Offering extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.
• Ensuring accident/incident report is entered into the system and where appropriate any costs for damage is charged to customer when closing rental.
• Paying extra attention to windshield chip/crack and if detected charge customer when closing rental.
• Providing customer with final invoice and explaining all charges in a courteous manner.
• Performing any other related duties as assigned by management.

Qualifications:

Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative. All employment is contingent on the successful completion of a background screen.

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off of the base rate of any standard Hertz Rental
• Discounted Travel and Food
• Career Growth with hands‑on learning

We use AI‑enabled tools to screen and/or assess applications against job‑related criteria (e.g., minimum qualifications and keywords). All hiring decisions involve human review.